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Dec 6, 2019 at 17:25 comment added RailPerson @WeatherVane I disagree with your interpretation there, but agree that it is never a bad idea to try to obtain the excess at the station - if nothing else to avoid potential disputes on-board the train. But with any non-paper ticket that is likely to be a very difficult exercise and so I just wanted to make the OP aware that they needn't wait the extra hour for fear of having to fork out for a brand new ticket (without recourse).
Dec 6, 2019 at 16:22 comment added Weather Vane @RailPerson ... so, if the station staff will not upgrade your ticket, then you have a valid reason to board the train: a ticket was not obtainable at the station.
Dec 6, 2019 at 16:14 comment added Weather Vane @RailPerson but section 9 also states that you may not board a train without a valid ticket: 9.1. Travelling without a valid Ticket (which includes, where relevant, any supporting documentation such as a Railcard), or being unable to present them when asked is a serious matter. Condition 6 sets out the only circumstances where you may board a train without a valid Ticket. But condition 6 does not list wishing to upgrade a ticket as a valid reason. Section 9.5 is quite clear: is says you may upgrade your ticket, which means you don't have to throw it away and buy another.
Dec 6, 2019 at 15:15 comment added RailPerson @Weather Vane I can't reply to your comment on the same thread. The fact that the NRCoT creates potential revenue protection issues for the train operators bears no relevance to passengers' rights. Penalty Fares do not apply for 'breach' of time restrictions, in any case - NRCoT 9.5 explicitly say that the situation is regularised by an excess fare. In the event of any contradiction in terms as you are suggesting, Section 69 of the Consumer Rights Act 2015 means that the more favourable meaning prevails (i.e. no Penalty Fare)
Dec 6, 2019 at 14:46 comment added RailPerson @Michael 2/2 nothing beyond having to pay the relevant excess. So even if we consider it an impermissible act, if you do do it, there is no penalty for doing so. You simply have to pay what you would have paid to begin with.
Dec 6, 2019 at 14:42 comment added RailPerson @Michael I can see why, if taken on its own, Condition 6.1 would appear to make it impermissible, or perhaps even illegal, to board without the excess where you had the opportunity to obtain it (and this is assuming that is the case - it's by no means guaranteed by the presence of a ticket office, as discussed in my answer!). However, you have to consider Condition 6.1 in the context of the NRCoT as a whole. In particular Condition 9.5 sets out the penalties for various types of ticketing mis-deeds. It specifically states the penalty for boarding with an invalid time-restricted ticket is 1/2
Dec 6, 2019 at 11:57 comment added Gamora Also, yes I do have a rail card, hence the difference between my number and the one on the answer, idea still holds I believe!
Dec 6, 2019 at 11:56 comment added Gamora @Muzer the cheltnham/swansea trains which are the ones I need to get in order to get to my destination seem to not have a set platform, even getting the exact same train one week to the next, sometimes there are barriers
Dec 6, 2019 at 11:51 comment added Michael "if it were not for the fact that Paddington station has ticket barriers on almost all platforms, then you would perfectly well be entitled to get the excess on-board the train" Is this accurate? 6.1 states "You must have a valid Ticket to travel before you board a train where there was the opportunity to buy one"
Dec 6, 2019 at 11:12 history edited RailPerson CC BY-SA 4.0
fixed platform barrier references
Dec 6, 2019 at 10:44 comment added Muzer Paddington doesn't have ticket barriers on platforms 8 and 9.
Dec 6, 2019 at 10:40 review First posts
Dec 6, 2019 at 11:29
Dec 6, 2019 at 10:35 history answered RailPerson CC BY-SA 4.0