The same way why you like shopping online and not dragging yourself all the way to a few stores to get the few things you want.

Business owners are focusing on developing their customer relations online, and not on-site. In the early time, you actually could ask for a discount, they will tell you wait and then they call some sort of a manager, who comes with a big smile and makes you feel like you are so important, and then gives you a little discount and makes you go to your room feeling like a king.

All of this has shifted to online resources, where booking.com or other online merchants will do the job for them, and little by little the actual businesses started to lose the technique of making offers..

Aren't the fully automated hotels available now? you bool, check-in, check-out online with human interactions! Just wait for it and most of them will be the same. What you have been through is just the end of a transition period where the left-over humans who are supposed to do the job lost it to the digital ones.

The same way why you like shopping online and not dragging yourself all the way to a few stores to get the few things you want. It's more convenient.

Business owners are focusing on developing their customer relations online, and not on-site. In the early time, you actually could ask for a discount, they will ask you to wait and then they call some sort of a manager, who comes with a big smile and use some human-to-human marketing techniques, then gives you a little discount and makes you go to your room feeling like a king.

All of this has shifted to online resources, where booking.com or other online merchants will do the job for them, and little by little the actual businesses started to lose the technique of making offers..

You were the "customer" to the hotel, now the hotel itself is a customer to the booking.com and other online merchants. They are paying fees to use their services, these fees are paid so booking.com can do these things for them.

Aren't the fully automated hotels available now? you book, check-in and check-out online with no human interactions! Just wait for it and most of them will be the same. What you have been through is just the end of a transition period where the left-over humans who are supposed to do the job lost it to the digital ones.