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It's happened to me a few times when I've wanted to book a room the same day. I've researched the prices on various hotels before visiting a hotel. At the front desk I present how many days I want to stay and get a quote - and the quote is higher than the ones on Booking.com and Hotels.com - even though the hotels set the prices there themselves.

I think this is normal but then I ask for the lower rate at Booking.com - for the same room and days - but the front desk then refuse and ask me to book through the websites instead.

When doing this it has happened that the staff were surprised that I actually did it (and I do it in the matter of seconds with pre-saved credit cards).

Why are some hotels doing this?

I can come ofup with a few valid reasons:

  • The front desk staff isn't allowed to give discounts.
  • The hotel wants more sales and reviews on the websites.
  • The websites might take some legal responsibility and handle customer service.
  • The staff might expect one to accept the higher rate to not have to struggle with the websites (if one is new to them).

It's happened to me a few times when I've wanted to book a room the same day. I've researched the prices on various hotels before visiting a hotel. At the front desk I present how many days I want to stay and get a quote - and the quote is higher than the ones on Booking.com and Hotels.com - even though the hotels set the prices there themselves.

I think this is normal but then I ask for the lower rate at Booking.com - for the same room and days - but the front desk then refuse and ask me to book through the websites instead.

When doing this it has happened that the staff were surprised that I actually did it (and I do it in the matter of seconds with pre-saved credit cards).

Why are some hotels doing this?

I can come of with a few valid reasons:

  • The front desk staff isn't allowed to give discounts.
  • The hotel wants more sales and reviews on the websites.
  • The websites might take some legal responsibility and handle customer service.
  • The staff might expect one to accept the higher rate to not have to struggle with the websites (if one is new to them).

It's happened to me a few times when I've wanted to book a room the same day. I've researched the prices on various hotels before visiting a hotel. At the front desk I present how many days I want to stay and get a quote - and the quote is higher than the ones on Booking.com and Hotels.com - even though the hotels set the prices there themselves.

I think this is normal but then I ask for the lower rate at Booking.com - for the same room and days - but the front desk then refuse and ask me to book through the websites instead.

When doing this it has happened that the staff were surprised that I actually did it (and I do it in the matter of seconds with pre-saved credit cards).

Why are some hotels doing this?

I can come up with a few valid reasons:

  • The front desk staff isn't allowed to give discounts.
  • The hotel wants more sales and reviews on the websites.
  • The websites might take some legal responsibility and handle customer service.
  • The staff might expect one to accept the higher rate to not have to struggle with the websites (if one is new to them).
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user89966
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It's happened to me a few times when I've wanted to book a room the same day. I've researched the prices on various hotels before visiting a hotel. At the front desk I present how many days I want to stay and get a qoutequote - and the qoutequote is higher than the ones on Booking.com and Hotels.com - even though the hotels set the prices there themselves.

I think this is normal but then I ask for the lower rate at Booking.com - for the same room and days - but the front desk then refuse and ask me to book through the websites instead.

When doing this it has happened that the staff waswere surprised that I actually did it (and I do it in the matter of seconds with pre-saved credit cards).

Why are some hotels doing this?

I can come of with a few valid reasons:

  • The front desk staff isn't allowed to give discounts.
  • The hotel wants more sales and reviews on the websites.
  • The websites might take some legal responsibility and handle customer service.
  • The staff might expect one to accept the higher rate to not have to struggle with the websites (if one is new to them).

It's happened to me a few times when I've wanted to book a room the same day. I've researched the prices on various hotels before visiting a hotel. At the front desk I present how many days I want to stay and get a qoute - and the qoute is higher than the ones on Booking.com and Hotels.com - even though the hotels set the prices there themselves.

I think this is normal but then I ask for the lower rate at Booking.com - for the same room and days - but the front desk then refuse and ask me to book through the websites instead.

When doing this it has happened that the staff was surprised that I actually did it (and I do it in the matter of seconds with pre-saved credit cards).

Why are some hotels doing this?

I can come of with a few valid reasons:

  • The front desk staff isn't allowed to give discounts.
  • The hotel wants more sales and reviews on the websites.
  • The websites might take some legal responsibility and handle customer service.
  • The staff might expect one to accept the higher rate to not have to struggle with the websites (if one is new to them).

It's happened to me a few times when I've wanted to book a room the same day. I've researched the prices on various hotels before visiting a hotel. At the front desk I present how many days I want to stay and get a quote - and the quote is higher than the ones on Booking.com and Hotels.com - even though the hotels set the prices there themselves.

I think this is normal but then I ask for the lower rate at Booking.com - for the same room and days - but the front desk then refuse and ask me to book through the websites instead.

When doing this it has happened that the staff were surprised that I actually did it (and I do it in the matter of seconds with pre-saved credit cards).

Why are some hotels doing this?

I can come of with a few valid reasons:

  • The front desk staff isn't allowed to give discounts.
  • The hotel wants more sales and reviews on the websites.
  • The websites might take some legal responsibility and handle customer service.
  • The staff might expect one to accept the higher rate to not have to struggle with the websites (if one is new to them).
Tweeted twitter.com/StackTravel/status/1169354602476711937
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Why are some hotels asking you to book through Booking.com instead of matching the price at the front desk?

It's happened to me a few times when I've wanted to book a room the same day. I've researched the prices on various hotels before visiting a hotel. At the front desk I present how many days I want to stay and get a qoute - and the qoute is higher than the ones on Booking.com and Hotels.com - even though the hotels set the prices there themselves.

I think this is normal but then I ask for the lower rate at Booking.com - for the same room and days - but the front desk then refuse and ask me to book through the websites instead.

When doing this it has happened that the staff was surprised that I actually did it (and I do it in the matter of seconds with pre-saved credit cards).

Why are some hotels doing this?

I can come of with a few valid reasons:

  • The front desk staff isn't allowed to give discounts.
  • The hotel wants more sales and reviews on the websites.
  • The websites might take some legal responsibility and handle customer service.
  • The staff might expect one to accept the higher rate to not have to struggle with the websites (if one is new to them).