New answers tagged upgrades
Upgrades are handed out for two broad reasons: either the hotel has to, or the hotel wants to. Like airlines, hotels overbook: a hotel with 100 rooms will accept (say) 110 bookings, and expect that 10 people don't show up. (For example, my employer's corporate booking rate at a large chain lets you cancel bookings for free until 6 PM on the day of arrival. ...
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