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It's very likely that the only recourse you have here is to contact them, give them the time, date and details of what happened, and you may get an apology or some cash back. Maybe. They're contactable by phone and by email on their site: (+33) 03 20 40 40 40 (local call rate) Mondays to Fridays, from 7 a.m. to 7 p.m., and Saturdays, from 9 a.m. to 5 p.m. ...

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