Hot answers tagged

10

For searching train schedules across Europe in general, and in particular for such tricky requests, I always rely on the German Railways, the Deutsche Bahn. I tried some request for a trip between Lyon and Grenoble. The standard search includes buses and there is a late bus from Lyon to Grenoble, leaving at 11.14 PM. Now if you start a new search with more ...


9

Generally speaking, TGV tickets are bound to a specific train connection. Higher fares (pro ticket) allow free exchanges and refunds but I think you are still supposed to do it prior to boarding (even a few minutes before, traditionally with dedicated machines in the station's concourse but there is now a mobile app as well) rather than just showing up in ...


9

Yes, you should have a label on your luggage when traveling in the TGV. It says so on the electronic/self print tickets as well as on the ticket sleeve when you buy your ticket in the station. If your luggage is next to you, you can get away with it not being labeled. But if it is at the end of the carriage, or you walk away from your luggage just at the ...


8

Some rules explained here (in French): http://aide.voyages-sncf.com/toute-laide-train/suite-mon-achat/echange-et-annulation/conditions-d-echange-d-annulation-et-de-remboursement And a version in English : http://help.en.voyages-sncf.com/en/exchange-cancellation/conditions It depends on which fare you have paid when booking your ticket. TGV are in the ...


8

"Usual" sales opening To complement other answers, indeed the sales start exactly 90 days in advance on most trains - TGV and Intercités as @audionuma quoted. Be careful though, some trains like regional ones have specific fare policies that include different starting dates, and that depends on each region (e.g. I tried on the PACA TER website and I could ...


8

SNCF terms & conditions, August 2015 edition: Si un train est annulé ou en retard et si le transporteur peut, par expérience, prévoir objectivement que le lieu de destination défini dans le contrat de transport sera atteint avec plus de 60 minutes de retard, le voyageur peut, dans les conditions énoncées au point 9.1.3 ci-dessous : a. exiger ...


6

On SNCF website for Intercités trains, one can find a map of all Intercités de Jour with different line style for those with required reservations. Giving a quick look at it, this does not seem to follow a specific logic, some lines having both, some lines having only either with or without reservation. There is no geographical logic either.


6

I would be very surprised if a non-SNCF machine would let you pick up the tickets, and I would doubt that there are any SNCF machines outside of France (apart from perhaps a few exceptions like the SNCF station in Basel). Unless you are really short of time you shouldn't find yourself queueing for long or at all. At the larger stations there are a number of ...


6

“Borne libre service” means that you'll pick up your ticket at a ticket vending machine in France or Luxembourg. (Maybe also in Eurostar stations, but I'm not sure if these allow you to print out tickets that aren't Eurostar tickets.) Every major train station and most if not all minor stations have a ticket vending machine, and there are also vending ...


6

Promoting Relaxed's comment to an answer... It's also on infolignes.com/! If you do as I did, and select your region from the area I've labelled as #2, it will tell you about the general pattern for trains in your region. This is what tells you roughly how many trains will run on each line on a given day in the strike Alternately, if you look at the ...


6

I am positive there is no possibility to change seats easily (and searching the help on voyages-sncf returned no result). Once you made a reservation, this is not easy to make any change to it. I do not have any reservation right now to try harder to change the seat but recently I cancelled my booking and made a new one just to get a different seat. So that ...


6

I never used raileurope, but on most websites (such as Voyages-sncf's and Eurostar) e-tickets allow you to easily change seats after reservation, while paper tickets usually need to be exchanged physically. I received good recommendations for Capitaine Train, which includes more seat preferences than Voyages-sncf's. Also, due to the fact that both act as ...


6

Between Paris and Tours you can either take a TGV (highspeed train) or an "Intercités" (classical train). Both are cheaper when booked in advance. The full fare for a 2nd class TGV ticket is 65 EUR. Booked in advance it can be as cheap as 25 EUR. For Intercités the range goes from 15 EUR to 36.20 EUR. You should also know that TGVs can sell out. If you are ...


6

For seat reservations in France, it does not directly depends on your destinations but on the type of trains. In short, reservations are required for TGVs, some Intercités, but not on regional trains. Other interesting things to know are that in France the amount of reservable seats for Interrail pass holders is limited, so you'd better book the sooner you ...


5

Whether you can get a refund on a ticket will depend on the fare conditions of that ticket. Your confirmation should make clear of these conditions and you'll have been made aware of them prior to purchase. If you booked a cheap advance fare by TER Corail (in the region of about £18-20) then this will likely be a non flexible meaning it's not refundable ...


5

For Paris-Milano you have the option of using Thello, which is a proper night train. The trains are really Paris-Venezia, but they stop in Milano. For these, you don't really book first or second class, but you book your compartment type. You can choose between two types of compartments - Couchette or Cabin. Couchette compartments are pretty basic; ...


4

It's not currently possible to collect Eurostar loyalty points on Loco2. Eurostar bookings made via Loco2 are eligible to accrue points which can be added to your account after booking by quoting your PNR reference to Eurostar's customer care centre. Disclaimer: I am a founder of Loco2


4

What tickets I can and can't get credit for Benefits accrue for SNCF journeys in France (not including TER, Transilien, iDTGV and Ouigo) priced at more than €9 or the Forfait fare, and for selected international journeys. (Source) What's the earnings rate (per segment, per mile, per euro, something else?) Per journey, e.g. you get discounts after ...


4

No. TER mean regional trains. They are funded and managed by the region administration and operated by SNCF. Intercités are national trains operated by SNCF. The distinction might not be clear, but they are not managed the same way and their pricing is different. This would be weird to be able to pay a certain amount for a TER ticket and get on an ...


4

SNCF uses Revenue Management techniques on the pricing of Intercités. So, yes to your first question, the price varies over time and most likely, the earlier you buy your ticket, the better deal you'll get (from my experience this is almost always true). But for this, you will need to make a firm reservation and will not get a refund on the ...


4

I haven't been able to find a definitive answer but there is an official guide about the rules during the strike. It seems possible to get a refund even if the ticket would otherwise be non-refundable: Tous les billets, quels que soient les tarifs, y compris "non échangeables / non remboursables" tels que Prem's seront remboursés sans frais si vous en ...


4

It seems the answer for requests submitted online is under a week. On Wednesday 18th June I submitted two requests online, one for a journey which was delayed, one for a journey which was cancelled due to the strike. On Friday 20th I received a response to my cancelled train request, denying it due to the strike. On Monday 23rd I received a response to my ...


4

I have no other reference than my own experience. I filled the online form or sometimes sent the envelope they give when the train is late. The process seems relatively automated, I suppose they check manually only cases like yours, but it still takes time. Over the 5 to 10 times I filed such complaints, I usually waited 1 to 2 months. I would say that as ...


4

I've found the answer in the SNCF FAQ page on TGVAir: Je suis adhérent(e) aux programmes de fidélité de la compagnie aérienne et de TGV, lequel s’applique ? Votre billet est assimilé à un billet aérien, c'est donc le programme de fidélité de la compagnie aérienne qui s'applique. Which roughly translates as your ticket is considered to be an air ...


4

Print a Reminder at the Yellow SNCF Self-service Machines You should be able to print an e-ticket reminder using one of the SNCF self-service machines (the yellow ones) you can find in most stations. All you need is the card you used to book/purchase the ticket. This SNCF documentation page (in French) explains how. Here is the equivalent page in English, ...


4

This page (in French) from SNCF http://aide.voyages-sncf.com/toute-laide-train/je-prepare-mon-voyage/informations-pratiques-horaires-trafic-gares/ouverture-des-ventes mentions that the opening of sale is usually three months in advance. It basically says that the opening of sales for TGV and Intercités trains begins three months before the travel date. On ...


4

My membership's anniversary recently happened and I am back to the Voyageur status. I could in fact keep my points monnaie and use them for rewards. I could see some lines in the conditions about the expiration of these points though: Le solde de points monnaie d’un client qui passe du statut Grand Voyageur au statut Voyageur est supprimé 6 mois après ...


4

Both Tours and Orléans are terminus stations, so to change platforms you'll need to walk all the way to the front of the train (as far as I can tell there is no underpass in Orléans, and anyway your girlfriend probably prefers a level walk). It's possible that the trains will be on opposite tracks of the same platform, I don't know what the track ...



Only top voted, non community-wiki answers of a minimum length are eligible