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10

For searching train schedules across Europe in general, and in particular for such tricky requests, I always rely on the German Railways, the Deutsche Bahn. I tried some request for a trip between Lyon and Grenoble. The standard search includes buses and there is a late bus from Lyon to Grenoble, leaving at 11.14 PM. Now if you start a new search with more ...


9

Generally speaking, TGV tickets are bound to a specific train connection. Higher fares (pro ticket) allow free exchanges and refunds but I think you are still supposed to do it prior to boarding (even a few minutes before, traditionally with dedicated machines in the station's concourse but there is now a mobile app as well) rather than just showing up in ...


8

Some rules explained here (in French): http://aide.voyages-sncf.com/toute-laide-train/suite-mon-achat/echange-et-annulation/conditions-d-echange-d-annulation-et-de-remboursement And a version in English : http://help.en.voyages-sncf.com/en/exchange-cancellation/conditions It depends on which fare you have paid when booking your ticket. TGV are in the ...


8

"Usual" sales opening To complement other answers, indeed the sales start exactly 90 days in advance on most trains - TGV and Intercités as @audionuma quoted. Be careful though, some trains like regional ones have specific fare policies that include different starting dates, and that depends on each region (e.g. I tried on the PACA TER website and I could ...


6

Promoting Relaxed's comment to an answer... It's also on infolignes.com/! If you do as I did, and select your region from the area I've labelled as #2, it will tell you about the general pattern for trains in your region. This is what tells you roughly how many trains will run on each line on a given day in the strike Alternately, if you look at the ...


6

On SNCF website for Intercités trains, one can find a map of all Intercités de Jour with different line style for those with required reservations. Giving a quick look at it, this does not seem to follow a specific logic, some lines having both, some lines having only either with or without reservation. There is no geographical logic either.


6

“Borne libre service” means that you'll pick up your ticket at a ticket vending machine in France or Luxembourg. (Maybe also in Eurostar stations, but I'm not sure if these allow you to print out tickets that aren't Eurostar tickets.) Every major train station and most if not all minor stations have a ticket vending machine, and there are also vending ...


6

I am positive there is no possibility to change seats easily (and searching the help on voyages-sncf returned no result). Once you made a reservation, this is not easy to make any change to it. I do not have any reservation right now to try harder to change the seat but recently I cancelled my booking and made a new one just to get a different seat. So that ...


6

Between Paris and Tours you can either take a TGV (highspeed train) or an "Intercités" (classical train). Both are cheaper when booked in advance. The full fare for a 2nd class TGV ticket is 65 EUR. Booked in advance it can be as cheap as 25 EUR. For Intercités the range goes from 15 EUR to 36.20 EUR. You should also know that TGVs can sell out. If you are ...


5

Whether you can get a refund on a ticket will depend on the fare conditions of that ticket. Your confirmation should make clear of these conditions and you'll have been made aware of them prior to purchase. If you booked a cheap advance fare by TER Corail (in the region of about £18-20) then this will likely be a non flexible meaning it's not refundable ...


5

I would be very surprised if a non-SNCF machine would let you pick up the tickets, and I would doubt that there are any SNCF machines outside of France (apart from perhaps a few exceptions like the SNCF station in Basel). Unless you are really short of time you shouldn't find yourself queueing for long or at all. At the larger stations there are a number of ...


5

I never used raileurope, but on most websites (such as Voyages-sncf's and Eurostar) e-tickets allow you to easily change seats after reservation, while paper tickets usually need to be exchanged physically. I received good recommendations for Capitaine Train, which includes more seat preferences than Voyages-sncf's. Also, due to the fact that both act as ...


4

It's not currently possible to collect Eurostar loyalty points on Loco2. Eurostar bookings made via Loco2 are eligible to accrue points which can be added to your account after booking by quoting your PNR reference to Eurostar's customer care centre. Disclaimer: I am a founder of Loco2


4

What tickets I can and can't get credit for Benefits accrue for SNCF journeys in France (not including TER, Transilien, iDTGV and Ouigo) priced at more than €9 or the Forfait fare, and for selected international journeys. (Source) What's the earnings rate (per segment, per mile, per euro, something else?) Per journey, e.g. you get discounts after ...


4

No. TER mean regional trains. They are funded and managed by the region administration and operated by SNCF. Intercités are national trains operated by SNCF. The distinction might not be clear, but they are not managed the same way and their pricing is different. This would be weird to be able to pay a certain amount for a TER ticket and get on an ...


4

SNCF uses Revenue Management techniques on the pricing of Intercités. So, yes to your first question, the price varies over time and most likely, the earlier you buy your ticket, the better deal you'll get (from my experience this is almost always true). But for this, you will need to make a firm reservation and will not get a refund on the ...


4

I've found the answer in the SNCF FAQ page on TGVAir: Je suis adhérent(e) aux programmes de fidélité de la compagnie aérienne et de TGV, lequel s’applique ? Votre billet est assimilé à un billet aérien, c'est donc le programme de fidélité de la compagnie aérienne qui s'applique. Which roughly translates as your ticket is considered to be an air ...


4

I haven't been able to find a definitive answer but there is an official guide about the rules during the strike. It seems possible to get a refund even if the ticket would otherwise be non-refundable: Tous les billets, quels que soient les tarifs, y compris "non échangeables / non remboursables" tels que Prem's seront remboursés sans frais si vous en ...


4

It seems the answer for requests submitted online is under a week. On Wednesday 18th June I submitted two requests online, one for a journey which was delayed, one for a journey which was cancelled due to the strike. On Friday 20th I received a response to my cancelled train request, denying it due to the strike. On Monday 23rd I received a response to my ...


4

I have no other reference than my own experience. I filled the online form or sometimes sent the envelope they give when the train is late. The process seems relatively automated, I suppose they check manually only cases like yours, but it still takes time. Over the 5 to 10 times I filed such complaints, I usually waited 1 to 2 months. I would say that as ...


4

Print a Reminder at the Yellow SNCF Self-service Machines You should be able to print an e-ticket reminder using one of the SNCF self-service machines (the yellow ones) you can find in most stations. All you need is the card you used to book/purchase the ticket. This SNCF documentation page (in French) explains how. Here is the equivalent page in English, ...


4

This page (in French) from SNCF http://aide.voyages-sncf.com/toute-laide-train/je-prepare-mon-voyage/informations-pratiques-horaires-trafic-gares/ouverture-des-ventes mentions that the opening of sale is usually three months in advance. It basically says that the opening of sales for TGV and Intercités trains begins three months before the travel date. On ...


4

Both Tours and Orléans are terminus stations, so to change platforms you'll need to walk all the way to the front of the train (as far as I can tell there is no underpass in Orléans, and anyway your girlfriend probably prefers a level walk). It's possible that the trains will be on opposite tracks of the same platform, I don't know what the track ...


3

In practice, you're supposed to enter the details of your train on the site you linked to and you will see if you are entitled to any compensation (see the line “droit à une compensation”). I just tried a train that was not running last week and the answer was “étude personnalisée”, which implies something like “on a case-by-case basis”. The reason for that ...


3

The Nantes–La Rochelle–Bordeaux line is an intercités line; intercités trains have no compulsory reservation. From Rennes to Nantes, you would take a TER (regional train), also without reservation. (Depending on the times, you might end up with a different mixture of TER and intercités, but my point is that this journey does not involve trains requiring a ...


3

I can see this is an old thread but I stumbled across it and wanted to explain why I think you were able to print both tickets before, but not this time. It sounds as though you previously purchased what's called a "French Connection" fare. These are combined Eurostar+TGV tickets that are bundled together by Eurostar (Eurostar is part-owned by SNCF and ...


3

As of May 2015, Cherbourg-Paris cannot be done entirely on a TER, but rather on an Intercités train. The fare conditions of a SNCF ticket (cardboard or e-ticket) are usually listed on the ticket. For an Intercités ticket bought on voyages-sncf.com (tgv-europe.com no longer exists) on the Leisure fare for Cherbourg-Paris, it is possible to cancel it for free ...


3

You can look up the timetables on the Intercités website. Intercité trains with compulsory reservation are marked with a R in a box above the train number. In addition, all Intercité de nuit (night trains) and TGV (high-speed trains) require a reservation, and TER (regional trains) never do. On the train booking interface, you'll find the indication ...



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