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16

Here is a clear case of the representative being asked a question they don't know the answer to. As others have pointed out, their training is minimal. They are not allowed to admit not knowing except in very extreme cases as that would be bad for the corporate image. If they say "It will be free" and is wrong, the customer (you) will be very very angry ...


4

There are various offline map solutions for iOS. I use ones based on openstreetmaps such as osmAnd. With these types of apps, you can download maps for the areas you intend to visit either before hand or at places where wifi access is available. Search the app store for "offline maps" to see other possibilities.


2

Unless you have a phone the manufacturer of which has partnered with AT&T to only allow you to use Wi-Fi if you paid a ransom to AT&T (which would be very, very, very, surprising, and would most certainly only be the case for an AT&T-branded phone), as others have said, you are free to connect to any Wi-Fi network you like, and the "package" is ...


1

For mobile data - as of the 30th April 2016, by EU law, you can only be charged a small excess (+ €0.05 /mb) on what you would normally pay. From 15th June 2017, this will advance further to not additional charge from what you would normally pay. It isn't clear to me if this includes included minutes, texts and data allowances as part of a monthly contract ...


1

Last year we spent a month in SE Asia. Our flights were routed through Tokyo & Singapore. With an AT&T SIM in our phones, we were able to connect to WiFi in both places with no problems, and no extra charges on our bill. Digression: Now, once we got into each country we visited, I'd purchase at least one local SIM and tuck the AT&T SIM for ...



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