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Any time this type of issue has happened for me (with BA, BMI Star Alliance, and one of the US airlines) I just call and tell them the website can't cope. Every time I have had a useful help person who did whatever was needed to make it happen. Sometimes you just need to get a human to make it happen.


No. I think in a previous thread you mentioned that you had EXP status, which is a One World Emerald tier. 1W's published alliance-wide Emerald privileges include priority check-in, preferred boarding and seating, priority standby/waitlisting, and lounge access— but not free upgrades. To get into Premium Economy, you'll most likely need to pay for it, ...

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