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Please enter your traveller, destination, and transit information in Timatic and it will tell you if a visa is required for transfer through the Netherlands. Enter your personal information here: https://www.united.com/web/en-US/apps/vendors/default.aspx?i=TIMATIC Illustration (may not be accurate for yourself): Results:


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In dealing with any sort of customer service issue with KLM, I've been successful in quickly being given what I wanted by contacting them via their twitter, they even show the wait time you can expect in the header.



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