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Obviously "best" is always subjective and depends on the particular person, but... Having done 1-day stopover trips in Hong Kong a few times over the past few years (including a 22 hour stopover there 2 weeks ago!), my vote would be for the area on one side or other of Victoria Harbour - either the Kowloon/Nathan road area on the north side, or Causeway ...

There isn't a free public shuttle bus service to/from the airport. (There are, of course, normal paid public buses that serve HKIA.) What I think your relative may have gotten it confused with is complimentary hotel bus services that are reserved for guests. I'd recommend taking the HKIA Express though. It's a lot cheaper ($100) than getting a taxi and a ...