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4

It seems the answer for requests submitted online is under a week. On Wednesday 18th June I submitted two requests online, one for a journey which was delayed, one for a journey which was cancelled due to the strike. On Friday 20th I received a response to my cancelled train request, denying it due to the strike. On Monday 23rd I received a response to my ...


4

I have no other reference than my own experience. I filled the online form or sometimes sent the envelope they give when the train is late. The process seems relatively automated, I suppose they check manually only cases like yours, but it still takes time. Over the 5 to 10 times I filed such complaints, I usually waited 1 to 2 months. I would say that as ...


4

What tickets I can and can't get credit for Benefits accrue for SNCF journeys in France (not including TER, Transilien, iDTGV and Ouigo) priced at more than €9 or the Forfait fare, and for selected international journeys. (Source) What's the earnings rate (per segment, per mile, per euro, something else?) Per journey, e.g. you get discounts after ...


4

As far as I could see, last year, when I was waiting for a TGV at Lille Europe station, an Eurostar train for Brussels called on the same platform I would board my train later. Doors opened, passengers got off then the train departed. In this part of the station like any other in France, the access is open; the usual Eurostar security checks are only for ...


4

According to the international site of SNCF, you can ask a refund via post: To obtain a refund write to: Service relations clients SNCF 62973 Arras cedex 09 FRANCE It specifies that you need to send: the original tickets if you have received them your booking reference your full contact details (full name, address and ...


4

First apparently this line is indeed operated with TGVs and voyages-sncf says that there is a restaurant coach on these. I found the exact menu but in French (and with bad quality graphics). In short, they offer a choice (I mean there are multiple items of each type) of hot dishes and cold sandwiches, desserts, cookies, hot and cold drinks, usually packaged ...


3

Yes as long as your train leg has a AF/KL flight number it will be registered to your Flying Blue account. I have done that multiple times. There is even an unexpected benefit, the trip in the train counts as a flight and as such might help in getting to the elite level in Flying Blue. An additional benefit is that a delay of the train to CDG will entitle ...


3

These TGVs have a different menu to the regular domestic French TGVs! The menu is branded as "b2in", and features the logos of both SNCF and RENFE on it: A pdf of the menu can be found here on the Elipsos site - if that isn't the exact one as found on the TGV last weekend then it's very very close to that! It largely contain the same kinds of things as ...


3

Promoting Relaxed's comment to an answer... It's also on infolignes.com/! If you do as I did, and select your region from the area I've labelled as #2, it will tell you about the general pattern for trains in your region. This is what tells you roughly how many trains will run on each line on a given day in the strike Alternately, if you look at the ...


3

In practice, you're supposed to enter the details of your train on the site you linked to and you will see if you are entitled to any compensation (see the line “droit à une compensation”). I just tried a train that was not running last week and the answer was “étude personnalisée”, which implies something like “on a case-by-case basis”. The reason for that ...


2

You can call the SNCF phone line on 36 38, they will cancel your tickets based on its reference . Assuming you old that big old kind of tickets, not an e-billet or a regional ticket. Black and white, without a QR-code but with the mention à composter avant l'accès au train, your reference are the six letters next to dossier on the lower right corner. Then ...


2

Unfortunately no, it does not seem possible to update your ticket with a membership card number after buying the ticket. On the help of voyages-sncf.com{french}, the question is answered with the suggestion to exchange your current ticket for a new one, mentioning your membership number. My opinion is that it is worth only if you can cancel your ticket for ...


2

On voyages-sncf, the standard booking tool does not provide a field for your "Code Avantage". However, if you go for advanced search, you will find, in the section for the passenger details, a "Promotional Code" field appearing. I know it is not straight forward.


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If you go to the voyages-sncf webpage, you'll see there's a field called Code avantage. Just type your code in, and the associated discount should be applied.


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I've found the answer in the SNCF FAQ page on TGVAir: Je suis adhérent(e) aux programmes de fidélité de la compagnie aérienne et de TGV, lequel s’applique ? Votre billet est assimilé à un billet aérien, c'est donc le programme de fidélité de la compagnie aérienne qui s'applique. Which roughly translates as your ticket is considered to be an air ...


1

SNCF's TGV page has a section about the TGV BAR/Restaurant which you might want to look at. They offer both snacks but also full meals - e.g. the page mentions: Several suggestions are available for a wide range of prices: Menu Bio : €11,90* Menu Gourmand (entree, main course, drink) : from €8,90 to €12,90* Menu Malin (sandwich, drink, ...


1

First of all, there are a few conditions you should know. According to the FAQ of online check-in, you are not allowed to check-in online for tgvair offer, unless you take the train from Strasbourg or Brussels. You will still have to go to the airport counter in these two cases. If you take the train from Strasbourg and you want to get your tickets there, ...



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