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4

It seems the answer for requests submitted online is under a week. On Wednesday 18th June I submitted two requests online, one for a journey which was delayed, one for a journey which was cancelled due to the strike. On Friday 20th I received a response to my cancelled train request, denying it due to the strike. On Monday 23rd I received a response to my ...


4

I have no other reference than my own experience. I filled the online form or sometimes sent the envelope they give when the train is late. The process seems relatively automated, I suppose they check manually only cases like yours, but it still takes time. Over the 5 to 10 times I filed such complaints, I usually waited 1 to 2 months. I would say that as ...


4

What tickets I can and can't get credit for Benefits accrue for SNCF journeys in France (not including TER, Transilien, iDTGV and Ouigo) priced at more than €9 or the Forfait fare, and for selected international journeys. (Source) What's the earnings rate (per segment, per mile, per euro, something else?) Per journey, e.g. you get discounts after ...


4

As far as I could see, last year, when I was waiting for a TGV at Lille Europe station, an Eurostar train for Brussels called on the same platform I would board my train later. Doors opened, passengers got off then the train departed. In this part of the station like any other in France, the access is open; the usual Eurostar security checks are only for ...


4

Basically it boils down to the fact that Eurostar can move you between Paris and London, whereas TGV cannot. It's not about the “extra cost” of Eurostar versus TGV or what Eurostar comfort is worth as this is not a choice available to anybody. Speculating a bit, there are many things that might contribute to make Eurostar expensive: Use rights for the ...


4

According to the international site of SNCF, you can ask a refund via post: To obtain a refund write to: Service relations clients SNCF 62973 Arras cedex 09 FRANCE It specifies that you need to send: the original tickets if you have received them your booking reference your full contact details (full name, address and ...


3

Yes as long as your train leg has a AF/KL flight number it will be registered to your Flying Blue account. I have done that multiple times. There is even an unexpected benefit, the trip in the train counts as a flight and as such might help in getting to the elite level in Flying Blue. An additional benefit is that a delay of the train to CDG will entitle ...


3

Promoting Relaxed's comment to an answer... It's also on infolignes.com/! If you do as I did, and select your region from the area I've labelled as #2, it will tell you about the general pattern for trains in your region. This is what tells you roughly how many trains will run on each line on a given day in the strike Alternately, if you look at the ...


3

In practice, you're supposed to enter the details of your train on the site you linked to and you will see if you are entitled to any compensation (see the line “droit à une compensation”). I just tried a train that was not running last week and the answer was “étude personnalisée”, which implies something like “on a case-by-case basis”. The reason for that ...


2

You can call the SNCF phone line on 36 38, they will cancel your tickets based on its reference . Assuming you old that big old kind of tickets, not an e-billet or a regional ticket. Black and white, without a QR-code but with the mention à composter avant l'accès au train, your reference are the six letters next to dossier on the lower right corner. Then ...


2

Unfortunately no, it does not seem possible to update your ticket with a membership card number after buying the ticket. On the help of voyages-sncf.com{french}, the question is answered with the suggestion to exchange your current ticket for a new one, mentioning your membership number. My opinion is that it is worth only if you can cancel your ticket for ...


2

I've found the answer in the SNCF FAQ page on TGVAir: Je suis adhérent(e) aux programmes de fidélité de la compagnie aérienne et de TGV, lequel s’applique ? Votre billet est assimilé à un billet aérien, c'est donc le programme de fidélité de la compagnie aérienne qui s'applique. Which roughly translates as your ticket is considered to be an air ...


1

First of all, there are a few conditions you should know. According to the FAQ of online check-in, you are not allowed to check-in online for tgvair offer, unless you take the train from Strasbourg or Brussels. You will still have to go to the airport counter in these two cases. If you take the train from Strasbourg and you want to get your tickets there, ...



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