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The first thing to do is to identify the issue and where is a bottleneck: call each side to ask what's the situation, remember, that hotel can't keep your deposit without reason, if the hotel waiting for agency, call or e-mail the agency and if they're disregarding you, ask for their name and demand to talk with manager right now (or ask when they will ...


8

Reading through the information on the Happyrooms website, it seems there are two booking options involving credit card, one where you pre-pay Happyrooms in full when you book, the other where they forward your card as a guarantee to hold the room and the hotel will bill the card direct during your stay. Without knowing which option you used and for how ...


18

If you paid by credit card, dispute the invalid charge immediately with your credit card company/bank and let them handle it. You'll get the money back quickly, and it becomes their problem from then on. If you did not pay by credit card, things get more difficult. If you're still in Thailand, contact the Tourist Police, who should be able to help you ...



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