47
votes
easyJet won't refund because it says 'no-show' but they denied boarding
As proof your friend could sure use his friends/companions/colleagues eyewitness accounts of his denied boarding, plus his printed boarding pass and transportation tickets to the airport, even though ...
- 26.3k
18
votes
Self-transfer through Rome with no luggage. Will I need a visa?
the question is Will easy jet allow me to board on my first flight as for them the ticket is only to rome.
No, they will not allow you to board the flight to Rome if you don’t have a Schengen visa
17
votes
Is EasyJet Holidays responsible if they allow a Ukrainian citizen with British Resident Permit to board a flight from LGW to Agadir without a visa?
It's always the duty of the passenger to ensure they have the correct documentation to enter their destination. The visa check is to protect them, not you. They may have been fined by Morocco for ...
- 16.3k
15
votes
Accepted
What does "hold bag" mean when traveling with easyJet?
The hold luggage is the luggage that you check-in at the check-in / bag-drop counter when you arrive to the airport. It will not be accessible to you during the flight and you recover it at the ...
- 26.3k
14
votes
Easy Jet flight Amsterdam to Malaga with a change in London in the middle. Not allowed to board flight because of no UK entry Visa
The main point is that Easyjet do not sell connecting flights. So what you actually bought was a flight from Amsterdam to London, and, separately, a flight from London to Malaga. You did not buy a ...
- 78k
13
votes
Easyjet flight change
I have now continued to change my flight with Easyjet and it did move over both my extra legroom seats and baggage that I had prebooked on the previous flight.
- 211
12
votes
Difference in flight time
One possibility is that somewhere along the line they noticed the flight was often late, so they bumped the scheduled arrival such as to have a better chance of making it. But they kept the scheduled ...
11
votes
Accepted
EasyJet - Is the return flight valid if I miss the first leg?
A quick search shows that they have answered to other users on Twitter, and the answer is yes, it's valid:
Question from a user:
Is it still true that if I get to my destination another way (not
...
- 2,225
11
votes
Accepted
Easyjet multiple hold bags maximum weight
Historically, Easyjet's checked-luggage policy was 20kg per person
Each passenger who pays for a hold bag can take up to 20kg of luggage.
This weight allowance applies to the passenger rather ...
- 28.5k
10
votes
Accepted
Are 90 minutes enough for London Luton inbound connection?
is this a risky connection?
Yes.
Every self transfer is risky and a 90 minute one is very risky. Sure, if all things go perfect, you have a good chance of making it. But flights can be (and often are)...
- 100k
10
votes
Is EasyJet Holidays responsible if they allow a Ukrainian citizen with British Resident Permit to board a flight from LGW to Agadir without a visa?
Who is responsible?
It is always the responsibility of the traveller to ensure that they have the required documents to enter another country.
Transport firms can often be fined, depending on the ...
- 27.3k
9
votes
Accepted
Can easyjet insist that I book hotel through their app when my flight was cancelled?
See https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm for an overview of the EU air passenger rights applying in your case.
For a cancellation on the day of the flight ...
9
votes
Easy Jet flight Amsterdam to Malaga with a change in London in the middle. Not allowed to board flight because of no UK entry Visa
There are two points here:
You selected "Airside Transit" in the link you gave, but you are flying with Easyjet, which means you would have two separate PNRs for the journey. That means the ...
- 2,140
8
votes
easyJet won't refund because it says 'no-show' but they denied boarding
It's not clear from your question whether you did that already or not but the first thing to do is probably to send a letter (preferably by registered mail) to lay out your claim to reimbursement and ...
- 107k
8
votes
What does "hold bag" mean when traveling with easyJet?
As other have explained, "hold luggage" is another term for "checked-in luggage", and designates luggage that will go into the hold of the plane (which you check-in/drop at the ...
- 78k
8
votes
Arrival 11h55 Rotterdam Airport / Departure 13h40 Schiphol Airport with EasyJet
It did sound a bit crazy at first, but with a bit of luck, it should be doable, at least if you do have a driver on hand and your incoming flight is not delayed. Rotterdam airport is tiny, no time ...
- 107k
8
votes
Accepted
Routes on which easyjet carries Kosher food
I tweeted easyjet about it and they replied in a private message:
Kosher food and kosher milk for coffee are offered on our Tel Aviv route. This food is priced in line with the other products ...
- 26.3k
8
votes
Is EasyJet Holidays responsible if they allow a Ukrainian citizen with British Resident Permit to board a flight from LGW to Agadir without a visa?
They refuse to pay any compensation
Compensation would only be owed if the passenger had the correct documentation but ended up being denied boarding due to that documentation
As MJeffryes states, ...
7
votes
Accepted
How have I paid 7 lots of APD (Air Passenger Duty) for five passengers?
It appears that the French system has its own version of APD, and in France it's only those under two years old that are exempt (source).
So I've paid two lots on the outgoing flight (me and my wife),...
- 659
7
votes
Transit airside in London Luton?
No it's not
All international arrivals are escorted through an isolated corridor to immigration, with no transit corridor available.
Thus, all transit passengers at Luton must comply with the UK's ...
- 76.3k
5
votes
Accepted
At Schiphol, is 1 hour 50 minutes enough time to transfer to KLM Cityhopper from EasyJet?
I would say it is likely possible but it is fairly short.
It often takes more than 15 minutes between landing and getting to the airport buildings. EasyJet does not often use bus transport from the ...
- 60.5k
5
votes
easyJet denied boarding for not having parental authorization for French children. Can I demand compensation?
I suspect that the EasyJet website is not up to date (and I am sure they have a disclaimer that says they are not responsible if they do not show the correct information).
After a quick google I ...
- 15.4k
5
votes
Accepted
easyJet denied boarding for not having parental authorization for French children. Can I demand compensation?
In the first place, a flight from a French airport to Geneva should be considered a domestic French flight (you arrive in the French sector), so the whole question of an AST is absurd.
If the flight ...
- 78k
5
votes
Accepted
Married name on easyjet booking
I guess this doesn't really answer my own question, but I managed to get Easyjet to change the last name in the booking free of charge.
My guess is they would've allowed the passenger to board since ...
- 554
5
votes
Connection in gatwick URGENT
You say that you are arriving in Gatwick from Spain with Easyjet. According to Gatwick Airport's official site (link below) Easyjet passengers transferring flights at Gatwick have to pass through ...
- 3,054
4
votes
What does "hold bag" mean when traveling with easyJet?
"Hold" is originally a nautical term usually referring to a storage compartment below decks.
So, Hold Luggage to EasyJet is the same as Checked Baggage for every other airline.
I worked with a Brit ...
- 32.7k
Only top scored, non community-wiki answers of a minimum length are eligible