Hot answers tagged

40

As airline horror stories go, this one is pretty mild. You arrived at your destination city only a few hours late, with luggage. Moreover (and this is the important point) the reason for all this delay was completely outside the airline's control. They don't control the passport line, or the computer systems. They don't owe you anything, any more than if ...


33

Depends on the country and situation. In some areas, stranded passengers are taken to a nearby hotel but are restricted to that hotel. I encountered this with a delayed flight in Asia. Fortunately my nationality allowed me visa free entry so I entered through the immigration line, the others were escorted direct to the hotel bus by immigration and ...


28

Usually, when you purchase two flights, A->B and B->C separately you will have to collect your checked-in baggage at B and re-check it for the flight to C. This almost invariable requires you to have the right to enter the country that B is in. There are exceptions to this, some airlines have interline agreements (notably if part of the same ...


24

No you can't turn up late to check-in on a delayed flight, unless the check-in closing time is delayed along with the departure time. Note that usually this is not the case. The check-in closing time is set relative to the scheduled departure, and usually remains the same, regardless of whether the flight is delayed or not. Hence if you show up at the ...


24

Ryanair moved all its flights to Charleroi according to their own communication with the original flight times until at least the 29th. You are right that Charleroi can not accommodate all flights for all airlines from Zaventem. But not all airlines are moving to Charleroi. Some are moving to other airports and others are cancelling. As an example, Brussels ...


21

That sucks, but unfortunately all the airline is required to do is do their best to find alternate transport or offer the full refund, the 'contract of carriage' for the airline will spell this out (although they're sometimes difficult to find). You don't say who you're flying but you're in the US so I'll pick United as an example, others will be similar, ...


19

If the airline can make any claim of weather, traffic, or any sort of delay out of their control, then you have no right to recompense. Sometimes they will offer hotel vouchers for overnight delays, but in my experience this is almost exclusively when it is due to mechanical problems with their equipment. Even if the delays are due to problems on their ...


17

I think we've all had that experience where a delay on one flight means we really had to hurry and dash through the airport, getting there after boarding has started. I once had a gate attendent see me (out of breath, red in the face, running hard, panting "I'm here!") and turn and run down the jetway to stop them closing the door! That plane started moving ...


14

For most weather related cancellations or delays (technical term is WX), as Beofett noted, the airline typically owes you nothing more than eventually getting you there (sometimes even by bus, although difficult to do in over-water flights :D), or refunding you your money. For mechanical delays or cancellations (MX), the airline has a much higher obligation ...


14

If you were to claim any damages, who would you blame? The airline doesn't control the passport systems. The delay for departure may have to do with incoming aircraft, which may have been delayed due to weather (again, not an airline problem). The airline offered you a quicker alternate (your choice); which got you to your destination along with your ...


13

It does depend what ticket you have, and who you're with. If you are delayed on another RailTeam service, the ‘Hop on the next available train’ (HOTNAT) feature means that you may not even need to rebook (depends on the station), but if you do it'll be easy. (Keep the ticket from the delayed service though!) If you bought a domestic ticket that included ...


13

All flights are subject to schedule changes and yes sometimes it can be by as much as 48 or more hours and yes it is totally legal. You usually have three choices: 1) you can accept the new flight schedule; 2) you can ask them to reschedule you on another flight without fee; 3) you can cancel and get a full refund. But these options come with a time limit, ...


12

Actually there is a simple thing you can do - get yourself a NEXUS card. As it says, it "allows pre-screened travelers expedited processing when entering the United States and Canada". While part of the expediting means you can use dedicated lanes at borders, a NEXUS card also shows border guards that you have already been cleared, and is evidence that you ...


11

Lost earnings - nope. Some travel insurance might cover that, but almost all won't, and the airline won't normally be liable for that sort of thing. The airline is pretty much always liable in such cases for sorting you out with accommodation and food, which it sounds like they have. (They probably don't have to cover your taxi if you decline the hotel, but ...


11

Sorry, but no. If you have travel insurance they may cover any additional costs you've had - check your policy. Next time, book a longer connection.


10

Generally speaking you have at least 10 day grace period after the I-94 validity ends to exit see section 214.2(h)(13)(i)(A) for the exact text: A beneficiary shall be admitted to the United States for the validity period of the petition, plus a period of up to 10 days before the validity period begins and 10 days after the validity period ends. The ...


10

Yes, there is a similar regulation (EC) No 1371/2007 on rail passengers’ rights and obligations. Its application is mandatory for international trains operating within the EU. Member states may excempt domestic long distance traffic during a transition period. The regulation does not apply for domestic, regional traffic. Summarized, it gives the passengers ...


9

As Tom already explained, this is common and you are not generally entitled to anything else than a possibility to reschedule/cancel the flight. But you would in fact be entitled to extra monetary compensation under EU passenger rights rules if the flight had been cancelled less than two weeks before departure. Rescheduling in April for June, they don't ...


9

BA are good at rebooking especially from North America. If you need to travel today I would examine the alternatives, find some combination of flights you'd be happy with (without regard for the price) and then telephone BA with your preferences in hand. They should accommodate you for free, but you will waive your right to compensation if you agree to a ...


9

It really depends on which companies you pick to fly with in option two. Option 1 will, as you say, almost certainly guarantee you another equal flight should something happen at some stage of your journey which causes you to not make your connection. Option 2 however is largely dependant on which companies you use to fly your different legs with. If you ...


9

In such situations, it is possible (and recommended) to contact the Eurostar personnel during the voyage to have them stamp and sign your ticket to use it as proof. They even announce it ("our personnel will be passing soon, in case you have any questions..."). Then, if you do miss your train due to this delay, you can show the stamped ticket to the rail ...


9

United (and many other airlines) do this frequently for a number of reasons, including situations like yours. The simple answer is that yes, you have a "confirmed" reservation on both flights - but you only have a ticket on one. To understand exactly what they are doing you need to know the difference between a "reservation" and a "ticket". A reservation ...


8

Yes, this case is covered under EU passenger rights, as British Airways is based in the EU: Secondly, you also have rights in case things go wrong. This concerns delays, cancellations and overbooking that prevent you from boarding and applies if you are: departing from any airport situated in the EU, or arriving in the EU with an EU carrier or ...


8

SNCF terms & conditions, August 2015 edition: Si un train est annulé ou en retard et si le transporteur peut, par expérience, prévoir objectivement que le lieu de destination défini dans le contrat de transport sera atteint avec plus de 60 minutes de retard, le voyageur peut, dans les conditions énoncées au point 9.1.3 ci-dessous : a. exiger ...


7

Hopefully you can get the mistaken identity fixed before your trip. Here's what you should do if it isn't fixed. Tell your bus driver that you may take extra time to process. Sit near the front of the bus. The driver will make sure you're one of the first people in line, so you'll minimize the delay on the schedule. Don't stress too much about being left ...


7

I have not personally used these websites, but it is possible that these are legitimate websites. In the EU, there are strong air passenger protections. From that website: In addition, if you are denied boarding, your flight is cancelled or arrives more than 3 hours late on arrival at the final destination stated on your ticket, you may be entitled ...


7

As CHX pointed out, you had a contract with the airline to go from A to B and as long as they got you to B more or less when you originally were scheduled to arrive, then they have fulfilled their obligation. If you arrived appreciably later than originally scheduled, then you may have cause for compensation. The airline is not responsible for the original ...


7

Just a short answer: it all depends on whether you had it as one booking or two separate bookings. If it is on one booking (which I assume) then you are fine. The airline will take care to get you on a later flight and also of hotel if necessary. Just contact their desk in case. (Since the delay/missed connection is their fault, not yours.) If it's two ...


6

I found Senatåg which, as the name implies, lists late trains in Sweden. The user interface should be fairly self-descriptive. You can specify destinations, time period (what you are actually looking for) and minimum late time. Not sure if you can export the data to perform statistical analysis (if that's what your thing), but there seems to be an API in ...



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