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Part of the reason it's hard to find general information is that different tickets may have different change/refund policies and fees, depending on the type of ticket you buy, booking class, and other factors. So to be sure of having the right answer, you have to read the fine print in your ticket, or call the airline if necessary. However, my experience ...


If you have NOT submitted your biometrics, you can cancel and get a refund. Send them a letter (via the VFS if you used one), telling them you are cancelling with a view towards a future application and now want a refund. They have up to 90 days to clear the refund request.


What the regulation says is that your friend is entitled to “re-routing, under comparable transport conditions, to their final destination at the earliest opportunity”. Europa.eu and the Commission's Passenger Rights website include similar language (“transport to your final destination using comparable alternative means” and “re-routing to your final ...

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