Société Nationale des Chemins de Fer français: the French national railway system.

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Receiving a compensation from SNCF after missing ferry due to delayed train

A few days ago I was traveling out of Paris by SNCF Grandes Lignes. The train was announced with 30 minutes delay, but left later than that, and arrived in Le Havre with nearly an hour delay. It ...
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Minimal walking distance when changing at Orleans on train journey: Tours-Orléans-Paris Austerlitz

My girlfriend and I are due to catch a train from Tours to Paris Austerlitz tomorrow, and we need to switch trains at Orléans, with a 12 minute gap between our scheduled arrival at and departure from ...
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Can I change our assigned seats on our TGV Atlantic train itinerary?

I have just purchased train tickets for 2 travelling from Paris to Irun in June and was not given an option to choose or change our seats. Is it possible to do this with an existing reservation? The ...
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Do the SNCF fidelity “points monnaie” expire when switching status?

I am currently a member of the SNCF fidelity program and I am a "Grand Voyageur", a status that lets you collect points ("points monnaie") for every euro spent. Soon, it will be the anniversary of my ...
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Internal train travel in France - cheaper on day, or when pre-booked from UK?

My girlfriend and I are getting the Eurostar train to France next month, and we need to get a connecting train from Paris to Tours. I know I can book the train in advance, but can anyone tell me if ...
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Can I get a partial refund from SNCF?

I purchased a train ticket from Cherbourg to Reims from TGV Europe. This was two trains, a TER service from Cherbourg to Paris, and a double-decker TGV from Paris to Reims. The TGV part was a "prem", ...
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How early before departure can I reserve train tickets in France?

I'm trying to book a train journey in France for September. We are currently in May and the SNCF website does not allow me to reserve tickets such a long time (4 months) in advance. So here is the ...
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During a SNCF strike, how can I check what trains will run without going to the station?

It seems there's currently a national SNCF strike on at the moment, and I'm trying to work out if it'll affect my journey later. The people I booked my TGV tickets with advised me to check ...
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191 views

Delay due to strikes - can you claim on the SNCF Garantie Ponctualité?

Thanks to the question on checking SNCF trains during a strike, I was able to discover that one of my trains today was cancelled. Sadly though, the only alternative involved a very hefty delay and an ...
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Specifying a Eurostar or SNCF frequent traveller number when booking through Loco2?

Following the help given in this Travel.SE answer, I now know the trick for specifying my Eurostar or SNCF frequent traveller number when booking a ticket through the SNCB website. Now, I find myself ...
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364 views

How does the SNCF Voyageur program work?

I'm planning some TGV trips soon, but despite being a member of two different Railteam frequent traveller programs already, from this question it doesn't look like I'd be able to credit the journeys ...
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How can I search for French trains (only - no buses)?

I'm generally not a huge fan of rail replacement buses, and try to avoid them where possible. Recently, I've been looking at some French train travel, and bus journeys seem to keep creeping into the ...
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I booked an TGVAir train+plane ticket with Air France, must I travel the first (train) leg?

I have a booked TGVAir train+plane ticket with Air France. The problem now is that SNCF, the company that will effectively be handling my train journey, announced a train strike on my departure date. ...
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On an Air France “train”, can you credit the trip to Flying Blue or SNCF Voyageur?

For an upcoming trip, it's looking like the cheapest and simplest way to travel will be a train from Lille to Paris CDG, then a flight onwards from there. Playing round with various options, it looks ...
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Recalling the train/seat details for a SNCF ticket loaded onto your Voyageur card?

One of the advantages of the SNCF Voyageur program (as touched on in this existing question here) is VOTRE CARTE CONTIENT VOTRE BILLET. This means that when booking your ticket online, you can enter ...
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On TGV (or other French long-distance trains), can you take the earlier/later train?

Last year I had a ticket on a TGV, missed it, and got on the next one an hour later. I figured I'd just have to buy a new ticket on board. (ie, I missed it just because I was late walking to the ...
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What's the typical response time for a SNCF Réclamation en Ligne claim?

Earlier this week I got caught out by the SNCF strikes when my train was cancelled, and ended up with an unexpected night in Paris. I've had a chat with my (expensive but fairly generous) travel ...
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SNCF strike in June 2014

I will be traveling on the TGV this Sunday. They have not yet announced whether or not the strike will continue into Sunday. Is it possible for me to cancel my ticket and get a full refund just in ...
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382 views

French Strikes: Using idTGV ticket for standard (SNCF) TGV

The French railways are on a strike. I know I can take another train if I fit in. However, can I use an idTGV ticket Paris - Toulon on a SNCF-TGV train? If not, do I have any other possibility since ...
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1answer
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Can I earn SNCF Voyager points, for a booking made without the membership number?

Having now worked out what the SNCF Voyageur program is, I've gone ahead and joined it, as I've a number of TGV journeys coming up in the coming months. The slight wrinkle is that most of these TGV ...
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Collecting French (SNCF) “Ticket On Departure” tickets from outside of France?

For an upcoming trip, I've booked some TGV tickets through Rail Europe. They wanted a surprising amount of money for postage, so I opted instead for the free option of "Ticket On Departure", that is, ...
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2answers
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Are tickets without reservations interchangeable for Intercités and TER trains?

Suppose a particular route is served by TER trains, as well as Intercités trains which don't require reservation. Is it possible to buy a ticket for that route, valid for a few hours, or a day, or ...
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How does one find out whether a particular Intercités train on a particular route requires reservation?

How does one find out whether a particular Intercités train on a particular route requires a reservation?
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When buying a ticket without a reservation on an Intercités train, is there any advantage to buying it in advance, instead of just before departure?

In particular: Is it possible that buying the same ticket earlier will result in a lower price? Is there a limit on the number of tickets sold (in which case tickets may not be available just before ...
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I need some explanation about payment modalities on sncf-voyages.com website

I need some explanation about payment modalities on the sncf-voyages.com website. These are the options: Since I don't live in France, I can't use option 2. It is not clear the difference between ...
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Using Eurorail to buy a flexible ticket in France?

I am currently travelling around France and having a good time. I have a Eurail pass for eight journeys in France. I have used one of those journey from Paris to Rennes. I was wondering is it ...