Questions regarding dealing with carrier companies not keeping up with the schedule.

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35
votes
2answers
5k views

A flight I booked months ago just got rescheduled dramatically, into a time that is not possible for me, what can I do?

Specifically, the first flight for my honeymoon just got rescheduled to 12 hours prior, during my wedding. The airline says they have no flights on them or their partner airlines that get me to my ...
25
votes
4answers
3k views

What rights do passengers have when flights in the USA are delayed?

What rights do passengers on delayed flights in the USA have? In some countries, depending on the length and type of delay, passengers can receive a free phone call, meal ticket, lodging, booking on ...
25
votes
3answers
18k views

If I know a flight is delayed can I turn up late for check-in at the airport?

This is the scenario: I have tickets booked for a 13:40 scheduled flight with Emirates. I need to check bags in so plan to be at the airport at the advised 2 hours before flight departure (11:40) but ...
22
votes
1answer
2k views

Forced layover in country for which you have no visa

Last night, I was in the unfortunate situation of a forced extended layover, due to a delayed flight. The airline automatically rebooked my connecting flights and booked hotel reservations, and ...
20
votes
3answers
3k views

Late boarding and passport control failures caused a missed flight in Turkey on a non-EU airline - what compensation can I claim?

I've just had a two part flight, Antalya-Istanbul-London Gatwick via Pegasus airlines. I arrived at the airport early and checked in with plenty of time to spare. The boarding for the first part of ...
20
votes
1answer
2k views

Scheduled Ryanair flights from Zaventem moved to Charleroi?

I have planned a trip to Berlin with a friend. We are leaving from different airports, he has planned leaving from Brussels (Zaventem airport) with Ryanair on 25th march. Due to the recent ...
15
votes
2answers
309 views

I am usually delayed at the Canadian border. What can be done?

Whenever I cross into Canada, I end up taking an extra ten or twenty minutes because there's some other American out there who has (A) the same first and last name as I do, and (B) a criminal record. ...
15
votes
1answer
286 views

Where can we find information about the cause of a flight's delay?

Having experienced a few flight delays on my own, I'd like to know if there is some source of precise information about the delay (including up-to-date estimations of the delay and causes). So far it ...
13
votes
6answers
3k views

What are the drawbacks of taking TWO (unconnected) indirect flights?

I will shortly explain my situation. Assume that I am from a country that has very few countries without visa (Developing country) and I want to travel from Paris (France) to Adelaide (Australia). ...
13
votes
2answers
1k views

How to deal with too short transfer interval?

I got on the flight from Hong Kong to Tokyo via Beijing, and on the stopover, the scheduled time difference is 70 minutes. However, while the first flight arrived at the scheduled time, it took ...
12
votes
2answers
282 views

What is a “backup” flight?

I was flying SFO-LAX-MEL. I had a 55 minute connection in LAX but the flight into LAX was ultimately delayed by 60 minutes. I spoke to a gate agent at SFO and she gave me a "backup" flight on Qantas. ...
12
votes
1answer
172 views

Receiving a compensation from SNCF after missing ferry due to delayed train

A few days ago I was traveling out of Paris by SNCF Grandes Lignes. The train was announced with 30 minutes delay, but left later than that, and arrived in Le Havre with nearly an hour delay. It ...
12
votes
1answer
433 views

Per-route on-time performance for VIA rail

Is there anywhere to find per-route on-time performance for VIA Rail, similar to Amtrak's reports? All I found is a 2011 statistic for select routes and overall statistics for 2008-2013 in the 2013 ...
12
votes
1answer
312 views

UK Rail Replacement Bus delay - can you still claim Delay Repay?

In the UK, for most delays, if your train is late enough you're entitled to some compensation. The exact rules vary by Train Operating Company (TOC), just to keep things fun... But most now use the ...
11
votes
2answers
365 views

During long on-train delays, what (if anything) should EU long distance operators be doing?

I'm aware that, under the Flight Delay Compensation Regulation (EC) No 261/2004, airlines flying to the EU, and EU airlines flying from the EU have certain obligations in the event of delays. Is ...
11
votes
1answer
574 views

Legal status in the US if flights are delayed by a day?

If I am on a work permit (H1B) in the USA (means, I need to leave the country on the day my employment terminates, otherwise I go out of status) and scheduled to leave the country on the last day of ...
10
votes
4answers
2k views

Flight rescheduled, what are my options?

A few weeks ago, I booked a flight with Transavia going back from Prague to Paris on the Wednesday 10th June 2015. Yesterday, I received an email saying "your reservation has been updated, click on ...
9
votes
2answers
815 views

Germanwings: Bumped off flight and rebooked for flight on next day. How to make claim?

I just got bumped from a flight between Manchester and Stuttgart because an 'attendant was taken ill' and only 94 passengers were allowed to board for security reasons. About 30 passengers were given ...
9
votes
1answer
314 views

When do CIV conditions for delayed travelers apply?

CIV (International Convention for the transportation of Passengers, established by OTIF) rules apply in most European countries and a few nearby countries. In particular, under CIV rules, if the train ...
8
votes
3answers
1k views

For a UK rail delay, which train company do you claim compensation from?

For those who don't know, the UK rail network was largely privatised in the 1990s. Whether or not rail privatisation is a good thing is still very much up for debate, but even most pro-privatisation ...
8
votes
1answer
7k views

What happens if I miss my Eurostar because of a delay in a domestic train to get to it?

Let's say I have a non-refundable, non-changeable Eurostar ticket (i.e. the cheapest kind!). I plan a trip by train to get me from my starting point to the Eurostar terminal (eg Oxford -> London ...
8
votes
1answer
214 views

Delayed Eurostar arrival in London, what to do?

My Eurostar is scheduled to arrive 30 minutes late in London, and I have an advance ticket for another train to catch, but I'm almost sure I'm going to miss it. What should I do in this case?
8
votes
1answer
197 views

Tube delay on a cross-London rail transfer, who to claim compensation from?

This is another wrinkle on the existing For a UK rail delay, which train company do you claim compensation from question. Assume you buy a ticket from a London tube station to your destination, which ...
7
votes
2answers
112 views

Is there a way to look up live delay information for Eurostars?

I'm currently on a Eurostar that's stationary somewhere in Kent... No announcements, no staff to be seen, but excellent 4G signal strength! And I'd quite like to know how late we're likely to be, some ...
7
votes
2answers
203 views

Where can I find archived traffic information for Swedish trains?

At the Swedish Trafikverket website, I can find current times for trains by train numbers. Like this, I can tell whether a train is running late. However, they only show today, perhaps yesterday and ...
6
votes
2answers
6k views

Does Air India provide any compensation for delayed flights?

A flight I was flying on 24th December was delayed in 3 steps, initially 1 hour, then an additional 55 min followed by an additional 15 min. The last delay occurred 5 minutes before the departure ...
6
votes
2answers
113 views

Is it possible to get an airline to compensate lost incidental costs?

We originally booked a flight with an overnight stop. We also booked a hotel in advance which was refundable until the day before our flight. The morning of the flight everything was marked on time ...
6
votes
2answers
208 views

Who is responsible for flight delays caused by emergencies?

My mother-in-law is flying today from Tbilisi to London on Turkish Airlines with a transfer in Istanbul. This morning, there was an emergency in Istanbul airport whereby a plane landed there with an ...
6
votes
1answer
3k views

During a SNCF strike, how can I check what trains will run without going to the station?

It seems there's currently a national SNCF strike on at the moment, and I'm trying to work out if it'll affect my journey later. The people I booked my TGV tickets with advised me to check ...
6
votes
1answer
102 views

When my train is cancelled and I choose to travel the day after, what compensation am I entitled to?

When my UK train is cancelled, I can travel on a later service. When travel disruptions are severe, I may instead choose to have my ticket endorsed by station staff for travel the following day, when ...
5
votes
2answers
1k views

Flight booked in the UK delayed 24 hours in the US

My British Airways Houston-London (Heathrow) flight has been "delayed" 24 hours. I have 2 questions: What rights to compensation or rebooking do I have, since this was a flight booked in the UK ...
5
votes
1answer
226 views

Coast Starlight delays

I'll be taking the Coast Starlight tomorrow from Los Angeles to San Jose. The train is supposed to arrive at 8:11pm at San Jose, but I have heard that the train is frequently (very?) late. Is there ...
5
votes
1answer
99 views

Will I get refund if train was cancelled

I booked 4 Tatkal tickets from Visakhapatnam to Secunderabad and cancelled after 5 min. 1 hour later train was cancelled due to technical problems. Will I get refund or not?
5
votes
2answers
132 views

Do airlines bear responsibility if the shuttle bus is delayed?

Some airlines operate shuttle coach services between airport and other cities, like Emirates, Etihad, KLM and Alitalia. If the connecting flight is missed because of shuttle coach delay, does the ...
5
votes
1answer
84 views

How do I get compensation for a delayed flight?

I am in dispute with Easyjet about a delayed flight, but we have reached an impasse. My flight was delayed taking off from Gatwick. According to the website flightaware.com it landed at its ...
4
votes
1answer
183 views

Eligible to get compensation on rebooked EU flight itinerary?

Last week I was to fly from LAX to AMS on United. Due to weather, the itinerary was cancelled 5 hours in advance and United rebooked me on an itinerary departing 3 days later. I believe that via EU ...
4
votes
1answer
81 views

Do CountryLink offer compensation for long delays?

In Europe, most train operators offer some sort of compensation refund in the event of large delays. The amount offered and the minimum delay vary between country and operator, but generally a delay ...
4
votes
1answer
54 views

Refund claim for delayed flight (booked with Lufthansa, operated by Austrian)

We booked a long-distance return flight with Lufthansa on their website, consisting of 6 flight segments in total, two of which were operated by Austrian airlines and delayed by 5,5 hours. Should we ...
4
votes
1answer
544 views

How can I check the current situation in Budapest train station?

As most of you know right now Budapest train station is crowded with a lot of refugees coming from Syria and there have been some incidents related to the refugees trying to get out of Budapest. I'm ...
4
votes
1answer
199 views

Flight Crew Timed Out after Diversion in USA - entitled to voucher?

Frontier flight FFT424 DEN->ATL was redirected to TYS (Knoxville) due to weather at ATL. After refueling in TYS and pushing back, the flight crew was running out of legal flight time for the day and ...
4
votes
1answer
200 views

Waiting for visa to be express mailed one day before international flight

I have an international flight leaving early Tuesday morning. The visa agency has had my passport and application for more than 3 weeks, but due to problems with the photograph and embassy closures ...
4
votes
0answers
98 views

Is there a way to find out specifically why a flight was delayed? [duplicate]

Is there some tool I can use to figure out why a flight is delayed? Specifically I'm trying to see why the 2nd leg of the flight AI 951 is delayed by about an hour nearly every day, though it takes ...
3
votes
2answers
242 views

If flight is delayed, what is the minimum time you must be at the gate if already check-in?

If know that my flight will be delayed by several hours, what is the minimum time I must be at the airport and at the gate (per regulations) if I have already checked-in? For instance, I want to ...
3
votes
2answers
728 views

Guarantee connecting flights in custom itinerary?

If I buy tickets from different airlines, can I somehow join them so that - in case of delay - connecting flights are guaranteed? What if airlines are code sharing partners?
3
votes
1answer
242 views

Compensation for denied boarding due to baggage delay

Recently, my son and I traveled from Bangkok to the US, and when boarding our connecting flight in Hong Kong we were involuntarily denied boarding because the airline could not locate my son's ...
3
votes
1answer
104 views

Insurance against flight delays

I am flying into CDG Paris and have a TGV train to another French city. I paid well in advance for both flight and train sometime ago to get the best possible prices. I thought I had time to clear ...
2
votes
2answers
134 views

Are websites promising to get refunds for delayed flights reliable?

Recently a flight I took had a very long delay (over three hours) and I think I could be entitled to a refund. I found websites such as Green Claim and their UK version Flight Delayed and I am ...
2
votes
2answers
113 views

I am trying to find flight numbers and a booking reference

I am struggling to find flight numbers and a booking reference from Murcia Spain to Birmingham International from June 2011. We were delayed over 5 hours in Murcia. I have bank payment reference to ...
2
votes
1answer
161 views

Compensation for an 11 hour delay on a flight from Mumbai to Newark on United?

My husband (US Citizen) traveled from Mumbai, India, to Cleveland, OH, via Newark. The Mumbai-Newark flight was delayed just over 8 hours due to crew availability. (Orig dept. 11;20 pm, actual 7;30 am ...
2
votes
0answers
65 views

How can I know English flight times from Manchester airport? [duplicate]

I claimed for a flight which was delayed for over three hours but the airline are saying that the delay was only 2 hours and 31 minutes. The flight was Jet2 LS863 from Manchester to Murcia in Spain ...