Questions tagged [delays]

Questions regarding dealing with carrier companies not keeping up with the schedule.

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120 votes
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Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft

My flight from Oslo to Rome was delayed by 4 hours and 40 minutes. I submitted a request to Norwegian Air Shuttle requesting a compensation of 400 Euros under EU 261/2004. Their reasoning for why ...
Fiksdal's user avatar
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98 votes
1 answer
10k views

Did I opt out of compensation by accepting meal vouchers?

Today/yesterday, I had a multi-leg flight going IAD-CPH-AMS (Washington Dulles International Airport - Copenhagen Airport - amsterdam Airport Schiphol). I had a connection time of one hour in CPH, ...
EMotion's user avatar
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42 votes
3 answers
10k views

Why do airlines try to repair planes at gates?

Once in a while, I get stuck at a gate waiting for a plane to be repaired. It makes me wonder - why do airlines even try to repair at the gate? It takes an unknown amount of time, they never provide a ...
Craig's user avatar
  • 713
42 votes
3 answers
145k views

If I know a flight is delayed can I turn up late for check-in at the airport?

This is the scenario: I have tickets booked for a 13:40 scheduled flight with Emirates. I need to check bags in so plan to be at the airport at the advised 2 hours before flight departure (11:40) but ...
medina's user avatar
  • 8,099
38 votes
2 answers
6k views

A flight I booked months ago just got rescheduled dramatically, into a time that is not possible for me, what can I do?

Specifically, the first flight for my honeymoon just got rescheduled to 12 hours prior, during my wedding. The airline says they have no flights on them or their partner airlines that get me to my ...
Alex Lyman's user avatar
35 votes
4 answers
11k views

What happens if a passenger wants to get off the plane during a runway delay because it ruins their travel plans completely

(Tried asking this on aviation because it concerns FAA rules and was closed https://aviation.stackexchange.com/questions/88512/what-happens-if-a-passenger-wants-to-get-off-the-plane-during-a-runway-...
Derek Fulton's user avatar
32 votes
2 answers
6k views

EU compensation - fire alarm at the Flight Crew's hotel

I was on-board an afternoon flight from the EU, into the United States earlier last month. This flight was delayed by about 3 hours, 30 minutes. As this flight was delayed for over 3 hours, ...
Paddez's user avatar
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32 votes
4 answers
5k views

What rights do passengers have when flights in the USA are delayed?

What rights do passengers on delayed flights in the USA have? In some countries, depending on the length and type of delay, passengers can receive a free phone call, meal ticket, lodging, booking on ...
user27478's user avatar
  • 5,666
30 votes
1 answer
89k views

How can I look up exactly how delayed my UK train was?

Earlier today, my UK train trip was delayed by signalling problems. When we set off, the guard announced about these, and said we'd probably be about 25 minutes late to our destination. (On this ...
Gagravarr's user avatar
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29 votes
5 answers
14k views

How long will an airline delay a flight for late checked-in passengers on an international flight? [duplicate]

Two months ago we were traveling to Japan. After checking in the luggage we realized that we forgot the voucher for the Railway Pass at home so we hurried back to the city to get it. But pure luck we ...
Ink blot's user avatar
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28 votes
2 answers
5k views

Can I take some items from my luggage while waiting for a flight?

I'm waiting for the second day for my flight from Frankfurt. I had three cancelations and I'm still on the waitlist. Today I approached two people in the airport with a question "Can I take from my ...
Vitalii's user avatar
  • 1,517
27 votes
2 answers
3k views

Are the ferries in Scottish islands reliable?

I'm heading to Jura next week, my onward plans are not yet set. I've reserved a ferry from mainland to Jura and I'd like to reserve more ferries. In some parts of the world I've traveled, the ferries ...
Clay's user avatar
  • 381
27 votes
1 answer
3k views

Am I entitled to compensation after flight delay due to aircraft problem blamed on a "hidden defect"?

I had a flight recently from Helsinki to Bangkok with Finnair, that was delayed for almost 4 hours. From what I understood from the crew, there was something wrong with the fuel, and they had to ...
lev's user avatar
  • 403
26 votes
2 answers
4k views

Delayed flight compensation, offered vouchers - surely this is wrong?

I have been offered vouchers by Blue Panorama Airline for a flight that was delayed by over 10 hours. They have offered vouchers to the value of the required compensation of 400€, but these can only ...
JennyS's user avatar
  • 261
26 votes
6 answers
53k views

Where can I find delay/cancelation statistics for a given airline route?

My flight got canceled yesterday and I am currently waiting for the delayed next flight. Is there any website that keeps records of airlines being delayed/canceled? I would like to know my chances. ...
user avatar
25 votes
1 answer
4k views

Forced layover in country for which you have no visa

Last night, I was in the unfortunate situation of a forced extended layover, due to a delayed flight. The airline automatically rebooked my connecting flights and booked hotel reservations, and ...
Nix's user avatar
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24 votes
11 answers
45k views

Will the airline wait for me if my incoming flight is delayed (same airline)?

I'm travelling for work and my flight back has a very short layover (37 minutes) in MSP. I didn't book the flight so although I wouldn't have picked something like this, I have to deal with it. This ...
Catsunami's user avatar
  • 349
24 votes
5 answers
10k views

What does the "Kiwi.com Guarantee" cover?

Kiwi.com sells different kinds of connecting flights: "Connection protected by the carrier" These are the same as on any online travel agency: they include the usual support of the airline as ...
Carl's user avatar
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24 votes
1 answer
14k views

What happens if I'm forced to overstay in the U.S. because my flight is delayed or cancelled?

What generally happens if I am forced to overstay my legal stay in the USA because my flight gets delayed, cancelled, or diverted? Will I be banned from entering the USA? Will I still be able to use ...
gparyani's user avatar
  • 3,683
22 votes
2 answers
2k views

I am usually delayed at the Canadian border. What can be done?

Whenever I cross into Canada, I end up taking an extra ten or twenty minutes because there's some other American out there who has (A) the same first and last name as I do, and (B) a criminal record. ...
Not Really An Owl's user avatar
22 votes
3 answers
3k views

Is RailTeam's HOTNAT guarantee generally honoured in practice?

The RailTeam alliance of European rail operators offers a HOTNAT ("hop on the next available train") guarantee, stated as follows: Hop on the next available train » (HOTNAT) allows travelers to ...
Pont's user avatar
  • 3,008
21 votes
3 answers
5k views

Late boarding and passport control failures caused a missed flight in Turkey on a non-EU airline - what compensation can I claim?

I've just had a two part flight, Antalya-Istanbul-London Gatwick via Pegasus airlines. I arrived at the airport early and checked in with plenty of time to spare. The boarding for the first part of ...
Irregular User's user avatar
21 votes
3 answers
6k views

UK last train cancellation and unhelpful staff - what to do?

Last night, we were planning to travel on the last train of the night to get us home, which was the penultimate train from the station. (Exact route withheld for now, but it was with Chiltern Railways ...
Gagravarr's user avatar
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20 votes
3 answers
2k views

What will happen if my luggage gets delayed?

I understand that if my luggage does not make a transfer on a plane, the company will deliver it to me. However what if: I am far away from the airport? Will they still send me the luggage? I am in a ...
user2316602's user avatar
20 votes
4 answers
3k views

Germanwings: Bumped off flight and rebooked for flight on next day. How to make claim?

I just got bumped from a flight between Manchester and Stuttgart because an 'attendant was taken ill' and only 94 passengers were allowed to board for security reasons. About 30 passengers were given ...
paul's user avatar
  • 1,110
20 votes
2 answers
5k views

Can I get a refund from Thameslink for a flight I missed because of their train's delay? How?

On June the 18th I caught the 4:44AM train from Cambridge to Stansted, which should have arrived at destination at 5:14AM, well before the scheduled flight departure, 6:45, for Napoli. However, the ...
Enlico's user avatar
  • 726
20 votes
1 answer
2k views

Scheduled Ryanair flights from Zaventem moved to Charleroi?

I have planned a trip to Berlin with a friend. We are leaving from different airports, he has planned leaving from Brussels (Zaventem airport) with Ryanair on 25th march. Due to the recent events,...
Margaret Bloom's user avatar
19 votes
7 answers
12k views

Would an airline be willing to let me board a similar flight that leaves a few hours earlier, if I ask at the airport a few hours before the flight?

This situation happened to me, but hopefully I can use the answer for future situations. I was at the airport and was supposed to fly Wizz Air TLV to LGW at 22:10 https://airportinfo.live/flight/...
HanMah's user avatar
  • 835
19 votes
1 answer
2k views

KLM cancelled flight and transferred us to BA, who cancelled and transferred us to Air Berlin flight that was delayed. Where to claim compensation?

We were to fly from Milan (LIN) to Bergen (BGO) via Amsterdam (AMS). The flight were to depart from Milan 17:25, and we would arrive in Bergen 22:50. The first flight got cancelled (two months before ...
Stewie Griffin's user avatar
17 votes
1 answer
6k views

Where can we find information about the cause of a flight's delay?

Having experienced a few flight delays on my own, I'd like to know if there is some source of precise information about the delay (including up-to-date estimations of the delay and causes). So far it ...
anol's user avatar
  • 2,419
16 votes
6 answers
6k views

If a flight delay causes you to miss a later leg, can you ask to be rebooked on one from another airline, to significantly shorten the total delay?

Consider the following situation: I book a single American Airlines ticket with a 9am-11am flight from City A to City B, followed by a 12pm-2pm flight from City B to City C. The first leg of my ...
Joseph Sible-Reinstate Monica's user avatar
16 votes
1 answer
2k views

Legal status in the US on an H-1B visa if flights are delayed by a day?

If I am on a work permit (H-1B) in the USA (meaning I need to leave the country on the day my employment terminates, otherwise I go out of status) and scheduled to leave the country on the last day of ...
happybuddha's user avatar
  • 8,441
16 votes
1 answer
1k views

Missed night ferry on Rail & Sail connection due to delayed trains, what are our rights w.r.t. delay repay and accommodation costs?

We missed the night ferry part of our Rail&Sail connection from London via Harwich to Hoek van Holland due to a series of delayed trains. What are our relevant rights and how do we claim those? ...
gerrit's user avatar
  • 56.4k
15 votes
6 answers
5k views

What are the drawbacks of taking TWO (unconnected) indirect flights?

I will shortly explain my situation. Assume that I am from a country that has very few countries without visa (Developing country) and I want to travel from Paris (France) to Adelaide (Australia). ...
rBenks93's user avatar
  • 171
15 votes
2 answers
6k views

What can I do if a flight delay makes me miss the transfer from the airport?

My friend was travelling from Italy to Belgium, and her flight was delayed by 2h25. Since the flight was late in the evening, the delay made her miss the bus from the airport to her final destination, ...
Arnaud D.'s user avatar
  • 263
15 votes
5 answers
11k views

For a UK rail delay, which train company do you claim compensation from?

For those who don't know, the UK rail network was largely privatised in the 1990s. Whether or not rail privatisation is a good thing is still very much up for debate, but even most pro-privatisation ...
Gagravarr's user avatar
  • 62.7k
15 votes
1 answer
3k views

Am I entitled to two compensations?

I had a two leg flight a few days ago. The flight was cancelled due to "operational issues", and I was automatically booked onto a new flight the day after. So, the delay to the final ...
sbrattla's user avatar
  • 335
15 votes
1 answer
605 views

US international arrival: At what point can or should you abandon your bags to catch a connection?

Inspired by this question: Minimum Layover Time for International Arrivals at Fort Lauderdale Intl. Airport Lets say you have a single ticket itinerary with a connection at the first port of entry in ...
Hilmar's user avatar
  • 98.9k
14 votes
1 answer
3k views

Which airline is liable for compensation in case of missed connection?

TL;DR: British Airways caused me to miss a connecting flight with Aer Lingus. Who do I claim compensation from? I had a flight from Rio de Janeiro (GIG) to London Heathrow with British Airways, and a ...
komodosp's user avatar
  • 305
14 votes
2 answers
3k views

How to deal with too short transfer interval?

I got on the flight from Hong Kong to Tokyo via Beijing, and on the stopover, the scheduled time difference is 70 minutes. However, while the first flight arrived at the scheduled time, it took ...
Blaszard's user avatar
  • 14.8k
14 votes
2 answers
3k views

What is a "backup" flight?

I was flying SFO-LAX-MEL on United. I had a 55 minute connection in LAX but the flight into LAX was ultimately delayed by 60 minutes. I spoke to a gate agent at SFO and she gave me a "backup" flight ...
orizon's user avatar
  • 243
13 votes
6 answers
7k views

Remedies when bus company makes me miss a flight [closed]

I'm buying a bus ticket to get to Boston 23 hours before my flight to ensure I reach my departure airport on time. If I didn't arrange bus transport well in advance, what legal remedies would I have ...
WGroleau's user avatar
  • 9,550
13 votes
4 answers
11k views

Lufthansa denied boarding after coming from another delayed Lufthansa flight for 5 minutes

Travelling from place A to B with Lufthansa with intermediate stop in Frankfurt (F). We started on time from A. Expected wait time in F, 1.5 hours. The flight from A to F was bumpy and the pilot chose ...
PsySp's user avatar
  • 266
13 votes
2 answers
32k views

What happens if I miss my Eurostar because of a delay in a domestic train to get to it?

Let's say I have a non-refundable, non-changeable Eurostar ticket (i.e. the cheapest kind!). I plan a trip by train to get me from my starting point to the Eurostar terminal (eg Oxford -> London ...
Gagravarr's user avatar
  • 62.7k
13 votes
2 answers
5k views

Delayed Eurostar arrival in London, going to miss my connection, what to do?

My Eurostar is scheduled to arrive 30 minutes late in London, and I have an advance ticket for another train to catch, but I'm almost sure I'm going to miss it. What should I do in this case?
anol's user avatar
  • 2,419
13 votes
3 answers
4k views

EU261: Can I be reimbursed for the taxi ride (at the arrival location) that was necessary for a delay of less than 3 hours?

A couple of weeks ago a Ryanair flight (from Italy to the UK), for which I didn't buy travel insurance, was delayed by about 2h50'. At the time of arrival, since it was late at night and the last ...
Nicola Sap's user avatar
13 votes
2 answers
2k views

Per-route on-time performance for VIA rail

Is there anywhere to find per-route on-time performance for VIA Rail, similar to Amtrak's reports? All I found is a 2011 statistic for select routes and overall statistics for 2008-2013 in the 2013 ...
gerrit's user avatar
  • 56.4k
13 votes
1 answer
3k views

How can I find historical flight delay data?

I was on United flight 123 out of Heathrow to Washington Dulles on March 15 2014 and I want to find out what time it actually left. It should have departed at 0735 but was delayed with engine trouble. ...
Neil's user avatar
  • 131
12 votes
2 answers
5k views

Flight from Lyon to Düsseldorf cancelled 15 minutes prior to departure. Am I eligible for compensation?

I had a confirmed ticket for a Eurowings flight from Lyon Saint-Exupery to Düsseldorf. I went to the airport well ahead of time, checked in, received my boarding pass, cleared security and was at the ...
pseudomonas's user avatar
12 votes
4 answers
3k views

Find what caused a current big flight delay?

I happened to be looking at a flight from yesterday (as writing) which was drastically delayed... https://flightaware.com/live/flight/UAL48 (choose "Sept 2") Now, on the many excellent flight info ...
Fattie's user avatar
  • 6,277

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