Questions tagged [cancellations]

Questions regarding cancelling bookings or reservations for accommodation, transport, etc.

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3 votes
1 answer
227 views

Compensation because of cancelled flight: was there a baggage handler strike on July 2nd?

I was booked on flight BA 363 from LYS (Lyon) to LHR (London) on July 2nd 2022. The flight was cancelled - reasons not specified at the time - and I have applied for compensation plus costs. Unknown ...
2 votes
3 answers
3k views

How to get airport tax refund of unused flight with Wizzair 2 years ago?

I just managed to get refunds from AirBaltic this year. I however noticed that I have some unused flights, the oldest 2 years ago with Wizzair. I can't find any email address I can contact the ...
3 votes
1 answer
719 views

Is Aegean Air's cancellation penalty for Flex/ComfortFlex applied per booking, per leg, per passenger, or somehow else?

Consider one-way tickets from Paris to Larnaka with Aegean Air on December 1, 2022 for two adults. The website shows a price per adult per ticket (not per leg); if I choose a fare, the doubled number ...
23 votes
2 answers
6k views

How should a traveller report that his/her (reserved) accommodation is refused by the proprietor on booking.com?

Soon after my booking, a person posing as the accommodation provider contacted me and prompted to cancel my reservation on the basis that the reserved room (allegedly) became unavailable. Obviously I ...
3 votes
1 answer
1k views

Deutsche Bahn cancelled my train

I received an email that my Cologne to Nuremberg train was cancelled and I should use a link they provided to book another train. It only takes me to the regular site. There is no code to input that ...
6 votes
2 answers
3k views

Are there any downsides in cancelling an Airbnb reservation that has a free cancellation policy?

E.g., if I cancel an Airbnb reservation as a guest, can future hosts see I have canceled a reservation in the past? Is there a limit on how many free cancellation one can do? Are there any other ...
5 votes
3 answers
534 views

Does check in online change the cancelation policy?

I have a general question. Does check-in online affect the cancelation policy (such as refund amount and etc.) or they are not related together? I need to know this since I need to check-in within 48 ...
17 votes
2 answers
995 views

Airline lies about reasons for technical problems to avoid compensation

Our flight from Europe to South America with a European Airline was cancelled on the 4-5 hours prior to departure due to "technical problems" and we had to take the next flight 24 hours later. ...
0 votes
3 answers
282 views

Manchester-London-Tel Aviv. Chance of cancellation of first leg? Safe to check bags through?

We plan to fly with British Airways from Manchester to London and on to Tel Aviv on 11 Aug 22. The following issues worry us. Is it likely that the Man - LHR flight be cancelled because of congestion ...
4 votes
1 answer
177 views

EuroWings flight cancelled - how to get rerouting?

Possibly related: First leg cancelled - Etihad Airways refuse to rebook - but a different airline I have a booking with EuroWings (booked directly on their website) to fly on 26 July from LHR (London ...
5 votes
3 answers
8k views

Cancel a Hotel Room After Checking in Online

I'm asking specifically about Hilton properties, but you can answer generally too. Once I check in to a hotel room online or in the hotel app, can I still cancel my reservation, for instance, if my ...
-5 votes
1 answer
216 views

Proof of return ticket at Immigration

I am looking to purchase a flight ticket to show as a proof of return ticket at immigration. I am not sure about my return dates so I can't actually commit to a date. I explored dummy ticket options ...
0 votes
0 answers
62 views

Booking cancelable flights [duplicate]

Schengen visas require that I provide confirmed flight bookings. But I had a flight last week that I couldn't take because the visa was delayed. This has resulted in a lot of unnecessary costs. Now ...
0 votes
1 answer
207 views

How to cancel part of my flight

I am flying with AirCanada Toronto -> Zurich Zurich -> Milan MXP and back to Toronto Milan -> Montreal Montreal -> Toronto Ticket booked through my company and everything is ok Now.. I ...
0 votes
0 answers
113 views

Using historical flight data to predict reliability of airline

I'm not sure if I can name the website, but I paid some small amount of money to access the historical flight data for KRU2609. I can see the information on flights since 19th of January 2022. The ...
14 votes
2 answers
5k views

While checking in I find out Lufthansa cancelled my flight: any recourses?

I booked a ticket with Lufthansa (through their website) about a month ago. This was a roundtrip with the outbound trip consisting of 3 flights, and the return trip consisting of 3 flights. When I ...
2 votes
0 answers
218 views

What actions can I take when a travel agent is very slow in rescheduling a cancelled flight?

I was scheduled to fly from Barcelona to Manila on April 21st 2022 with a return on May 21st. The airline Lufthansa cancelled part of the flight on May 21st. I talked to the travel agent and they said ...
2 votes
1 answer
520 views

Does the DOT rule on free 24h refund/hold for flight tickets to/from the US apply to anyone, or only individuals living or purchasing from the US?

I read: The DOT rule is that the airline has to offer (if purchased at least 7 days before departure) either a refund within 24 hours or a 24 hour hold without paying. Does that rule apply to anyone,...
6 votes
1 answer
407 views

Air Asiana canceled return flight while on a trip. How to get most compensation (and a flight)

A while ago I bought a flight+return from Japan to Korea. Now I am in Korea (used the first flight) and have just received an email that my return flight has been canceled (a couple weeks ahead). The ...
1 vote
1 answer
256 views

Messy airplane booking - what are my options?

I have a bit of a messy plane ticket booking. I am based in the UK. In 2021 I booked a flight with Opodo to Costa Rica. The airline was/is Lufthansa. Due to COVID-19 restrictions in the UK at the time ...
20 votes
2 answers
7k views

United Airlines cancelled my flight less than 24 hours after I booked it via Expedia - what are my options?

At 5:28 pm on Friday, Jan 28 I paid US$298.60 for a flight (business class) from San Diego to Los Angeles via Expedia. At 8:53 pm that same day I got an email - United had cancelled the flight. That's ...
9 votes
1 answer
3k views

Cancelling only one passenger in a booking

I have bought a ticket for me and someone else, from Madrid to Buenos Aires, via eDreams. I purchased cancellation insurance along with my ticket. My partner can no longer travel on the given date, ...
6 votes
3 answers
1k views

What to do when booking a flight with an Online Travel Agency (OTA) and the flight is cancelled?

As per this meta discussion, an attempt to make a canonical question about this. My example: I had a trip with say random online agency ROA. I've emailed them to rebook. They're happy to help, but ...
2 votes
1 answer
281 views

Airline anticipated leg of return flight, then has been beating around the bush about the refund for 4 months

I bought a 2-way flight from SFO to MXP with Level, and the return flight was supposed to be on Aug 15, 2021. On July 26 I received notification that the first segment of the return flight (MXP-BCN) ...
2 votes
1 answer
166 views

First leg brought one day forward: compensation or change my flight?

I have a Milan-Paris-Boston (MXP-CDG-BOS) flight scheduled for late January. My flights were scheduled for the same day. However, my Milan-Paris (MXP-CDG) flight got cancelled and brought one day ...
6 votes
1 answer
576 views

Hotels cancellation policy J-2, J-25, etc

A hotel in France has the following cancellation policy (translated from French): Reservation for 1 to 4 nights: Cancel on the day of arrival without fees [...]. Reservation for 5 to 27 nights: ...
3 votes
1 answer
269 views

One leg of ticket cancelled, other leg disappeared online

I am going from Los Angeles to Istanbul and then to Tehran. Turkish airline flight has been canceled to Tehran. When I am going to reschedule my ticket, it only shows that I have 1 flight (Istanbul to ...
2 votes
0 answers
97 views

How to cancel Air France itinerary and get a refund in cash?

I know this should be straightforward, but unfortunately it appears to be far from the case. All of the customer service numbers I have tried are currently closed. I bought a return trip on the Air ...
6 votes
2 answers
2k views

What recourse do I have if travel agent (Gotogate) claims airline can cancel my ticket, but airline asks me to call my agent, which charge a fee?

I bought a Singapore Airlines flight ticket via Gotogate, which I'd like to cancel or change. Their policy states (mirror): You can also contact the airline directly to cancel your tickets. However, ...
0 votes
2 answers
11k views

Turkish airlines: can't re-schedule flight with changed date/time

We're having problems with Turkish Airlines's flight re-schedule system, and we're a bit in panic. We - a group of 6 people - booked and paid for a flight from Budapest to Ankara with a stop in ...
9 votes
1 answer
410 views

Can I be given a voucher without my consent?

During the 2020 COVID-19 pandemic (ongoing at the time of writing, 2020-05-06), many airlines are cancelling flights and then offering vouchers instead of refunds. Several questions address this ...
3 votes
2 answers
2k views

Refund from Delta for canceled trip

I'd like to know if anyone is familiar with any specific regulations that force Delta (a US company) to refund or give some kind of compensation to passengers that had their trip to the EU (AMS in ...
26 votes
3 answers
7k views

Airline messed up my upcoming connection, travel agent wants to charge fees for rebooking. What to do?

I have an upcoming flight in a couple of months and made the mistake of buying through a 3rd party travel agent (FlightNetwork). Now I have flights from both Air Canada and Kuwait Airlines on that ...
1 vote
0 answers
512 views

TAP Air Portugal changing flight for free is not possible [closed]

I booked a flight from Vienna to Lisbon on the 2nd of July, with flight date of 7th of September. It is a Classic ticket, so basically it permits flight changes with a fee: (75€) + difference. However ...
1 vote
0 answers
80 views

Any travel insurances covering canceled flights/trains before the day of departure?

Suppose we're dealing with the following scenarios (that actually happened to me): Being in the middle of a trip in the US, Amtrak canceled the train that I was supposed to take 10 days before the ...
1 vote
0 answers
146 views

Failure to book reported by OTA, but a refusal to refund. What to do?

I have flown from Berlin TXL to Paris ORY with Aigle Azur, flight number ZI608 (09:55 --- 11:55) on the 30th of April 2019. There is a circumstance regarding ticket sale which has had me, so far ...
0 votes
1 answer
299 views

Are flight tickets from or to the US purchased through Vayama refundable free of charge within 24 hours (ticket was purchased > 1 week before)?

Are flight tickets from or to the United States purchased through Vayama refundable free of charge within 24 hours, assuming that the ticket was purchased at least 1 week prior to the flight? https://...
0 votes
1 answer
101 views

What refund am I entitled to from BA if I first accept a change of itinerary

I paid EUR 670 for flights in August (VIE-LHR). First the outbound flight was cancelled, so I rebooked it (at no cost) for the next day. Now all the flights have been cancelled and I want a cash ...
0 votes
1 answer
120 views

Should I book with a Vueling flight although its previous flights have been canceled? [closed]

I want to book with Vueling VY7475 flight on the 1st of September. however, its previous record isn't promising, its flight history here shows that all its flights have been canceled last year and ...
4 votes
1 answer
969 views

First leg cancelled - Etihad Airways refuse to rebook

The first leg of my flight from Vienna to Abu Dhabi (for the month December 2021) has been cancelled by Etihad Airways. I called the customer service and they refused to rebook the new flight without ...
7 votes
2 answers
598 views

EU 261 - Flight Compensation - Declined due to delays from previous flights

Last week 10 minutes before my departure (in the EU) my flight (Ryanair) was cancelled (Without giving me any reason for the cancellation). No help was provided by Ryanair except I should go to the ...
3 votes
0 answers
120 views

Cancelling flight booked by travel agent

My wife and I booked an international trip through a travel agency, with the flight on United/Lufthansa. Due to Covid, we have pushed our travel to July 2022. The problem is that United is currently ...
15 votes
2 answers
3k views

Whom do I have to contact for a ticket refund in case of denied boarding (in the EU)?

I have bought tickets for a flight with Etihad Airways through Flighttix. Due to the current unexpected political unrest in Pakistan, the airports over there have been closed and therefore I was ...
2 votes
1 answer
478 views

Passenger rights for canceled multi cities flight

I booked a multi-cities flight back in Jan 2019 for a travel plan at the end of July 2020. It was all in one itinerary but with 3 airline companies and total 4 cities, 10 flights. I purchased 3 such ...
4 votes
1 answer
201 views

Flight Changed Itinerary by full day, Ticket bought through 3rd Party

Similar to: Flight itinerary/time/date change I had scheduled a flight (Air Serbia), and purchased it through a 3rd party company (Orbitz). After the hassle-free 24 hour cancellation period had past, ...
1 vote
1 answer
189 views

What are my rights if I miss a flight due to a schedule change

I was booked on a flight from Dublin to London and the airline emailed me to say that the flight was cancelled and I have been booked on a flight the day before. If I had not seen this email (I didn'...
1 vote
0 answers
194 views

British airways refund

I booked a flight from MAA to LHR direct flight for travel in January. BA kept cancelling the flight and finally I changed the booking to a connection flight (MAA -> BOM -> LHR) for the 28th of ...
11 votes
2 answers
15k views

What can you do to preserve a second-leg ticket if you notice that you are not going to be able to fly the first leg?

Recently I learned the hard way that Not flying the first leg of the journey – Company cancels the second-leg ticket, since companies do not allow to fly only the second flight. This is also something ...
1 vote
1 answer
122 views

Were companies required to issue pandemic flight vouchers in the US?

Back when the pandemic first landed in the US, we cancelled some flights that we had booked. The company we booked through offered us vouchers that ostensibly expired at the end of this year (9 ...
0 votes
1 answer
1k views

Cancelled stamp on passport [closed]

I have a friend, from Zimbabwe, that stated, some time back she wanted to visit SA and got the stamp in her passport, she then, however, decided not to travel anymore. They cancelled the stamp. Can ...

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