Companies which offer air transport services.

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What does BAG at the beginning of KLM Royal Dutch Airlines' Customer and Product Record mean?

As in: --- BAG --- CUSTOMER AND PRODUCT RECORD 1 LASTNAME/FIRSTNAME ... Does it mean something like Beginning of Document? I think that they are using standardized coding for this ...
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Waiting for visa to be express mailed one day before international flight

I have an international flight leaving early Tuesday morning. The visa agency has had my passport and application for more than 3 weeks, but due to problems with the photograph and embassy closures ...