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I'm organizing few days in Japan and I would like to travel from Tokyo to Kyoto during the night.

In a previous question I asked for a good connection. I finally decided to use an overnight bus.

Does someone know if Willer Express is reliable?

For reliable I mean: can I be sure that the bus will be there or may I lose my money? Do they respect the time-table, at least for the departure?

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I remember the name of this bus company from looking for buses in Japan, but I'm not sure if I ended up using them or not. I can say that Japanese buses in my experience are extreme sticklers to rules. They shut off ticket sales in advance and you can't buy a ticket if you just show up no matter how much space is on the bus. I can't imagine them ever overbooking or being late for reasons under their control. I found these strict rules incompatible with my travel style in the end. – hippietrail Sep 25 '12 at 18:28

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I've not been to Japan, so did some searching for links that may help you decide.

Here's a blog post which provides an in-depth description of what they thought of the service, and it sounded pretty good.

There are video reviews of the bus service on Youtube.

Their first class seats look INCREDIBLE.

And from comments on The Thorn Tree and more, it sounds like the quality of seat depends on the bus (like the first class ones above), but nobody seems to have had a problem with reliability. And this is Japan after all, if you're not reliable, you aren't going to last long....

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