Recently I came across with one problem. I have several domestic flights in the Philippines, but after checking with the ferry's company I cannot make it to one of the legs. So I have 2 options, take a flight later that day, flight from a different island.
So I went to their website cebupacificair.com and looked at the Fees' section because that's the only reference I could check.
- 800PHP for changes
- 900PHP for cancelations
Seems fair, so I tried to change my booking online and I discovered that far from true, the fees were much more expensive.
To change the flight from a different City they charge:
- 800PHP for changing + 900PHP for changing city (That's changing again?) + 600PHP fare difference (The fare was the same)
To change the flight from the same city but flying just few hours later - 800PHP + 1000PHP (I don't know where this came from)
So I decided to cancel the flight and get the refund 2500PHP (The ammount I paid per person) - 900PHP = 1600PHP. That's far from true.. it turns out I have to pay 900PHP they don't talk about refunds ( I checked and the promo fares have no refund, but mine was not promo).. how is that possible?
I cannot see any reason on their website, their call center is just useless and the customer service hanged up the phone every time I called.
Does anyone experience a similiar problem? Also I'm not talking about a single refund 1600PHP (around 23£ or 37$) but we are a group of 15 people.. which now it's a considerable amount of money.