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As in:

--- BAG ---
CUSTOMER AND PRODUCT RECORD
1 LASTNAME/FIRSTNAME ...

Does it mean something like Beginning of Document?

I think that they are using standardized coding for this information; an outsider to the industry may speculate that some of the information in this record may be initially transferred to the airline from the travel agency in this or similar format.

Here is a scan of the item, with personal information redacted:

enter image description here

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3  
Which airline(s)? –  Nick Stauner Aug 4 at 7:53
1  
KLM, but I think that a standardized coding system is probably used for this. –  Jake Aug 4 at 9:16
1  
Do you have a photo, or link or similar? –  Mark Mayo Oct 6 at 3:51
1  
Hey, I actually asked KLM and even they're not sure what you're talking about -what document is this on? Do you have a link to a webpage, or a photo where you saw it? –  Mark Mayo Oct 7 at 7:19
2  
I've tweeted KLM's social media person and after they saw the picture, they're going to investigate for us. –  Mark Mayo Oct 8 at 14:07

1 Answer 1

Klm provided the answer through their twitter channel: "

'BAG' stands for 'Customer has baggage on his journey' :-) Have a nice weekend!

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1  
I think the guy who replied made this answer on the spot.. I do not think it means a passenger has a luggage.. where is the tag number? come on.. he just wanted to get rid of you.. I said so because in the printout the OP posted it says in the luggage allowance line (8 and 9) that it is not used... if I read that correctly. –  MeNoTalk Oct 24 at 16:51
1  
All that work messaging them and you nick my answer? ;) –  Mark Mayo Oct 25 at 2:03

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