I booked a ticket for my aunt to visit me, from Vietnam to the U.S. via Korean Airlines (booked through orbitz). There is my aunt's middle name on the ticket and on the passport. However, at the Vietnam's airport, the Korean Airlines manager insisted that there was no middle name in the "system", and thus refused my aunt to get on the flight.
Is it possible to get refunded or re-booked? Who has the authority on this matter and whom I should contact?
The tickets are expensive, not to mention that we will also miss our booked tour in the U.S. so we need to figure this out soon.
At the moment, Orbitz has cancelled the whole trip and declined to refund since they consider it a "no show". I'm not sure I did anything wrong at all through the whole process. To whom should I contest this decision?