I booked a TGV a while ago with a discount card, the conditions of the ticket are that I can get refunded entirely before the departure of the train, and a fee is withheld if I cancel my ticket the day of the trip.
I received a text saying that the train will not run and I can receive a full refund if I cancel my trip. But when I go online, if I click "Cancel" the only option is to pay the fee (my trip is today). On the mobile app, the "Cancel" button is not even available.
I would like to know how I can get a full refund. Apparently according to the text I received, I can get a refund if I go to the station. But is there a way to get a refund without going to the station (as I do not want to take the train any more)?