A friend had a rough experience from Honolulu to Auckland, as she describes below:
I was under the impression that they are required to purchase two (economy) seats on flights or is that an old wives(sic) tale? I was subjected to sitting next to a lady on a packed flight from Honolulu to Auckland overnight. I'm not judging her personally for her size but more for it's(sic) affect(sic) on my experience. Her stomach extended right to the seat in front, the armrest couldn't go down between my seat and hers, consequently she was spilling into my seat which only got worse when she fell asleep. I sat all kinked to one side over my partner, missed my second meal as the first had been a farce to try and negotiate, didn't get any sleep and spent 6hrs out of the 9.5hr flight crying (as silently as I could so the lady wasn't aware, hopefully).
The poor flight crew were lovely and apologetic but could do nothing. I would like to know who I can contact to at least give me information on wheather this is just tough bikkies or if this should've been handled differently when that lady came to checking in? I paid a good fare to be on that flight and even though it sounds horrible I think she should have been told she couldn't fly until two seats together were available on a later flight.
I've been looking but can't find anything about a policy on this, if they even have one. Anyone else have better resource knowledge of this area?