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I purchased a Greyhound (USA) refundable bus ticket online. Decided later I will not make the trip. My e-mail confirmation includes the itinerary number, cost, times, etc. It mentions there will be a 20% charge which sounds reasonable. My credit card has already been charged.

How do I cancel the ticket order? I tried calling Greyhound customer service which told me to call the local bus station. The local bus station agent said they could not handle refunds over the phone. There seemed to be no reliable refund instructions online. Do I really need to physically travel to the bus station to get the refund? How do you get the refund?

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Greyhound Australia or Canada? Or some other country? –  hippietrail Dec 30 '13 at 22:55
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In my case, the United States. –  James Lawruk Jan 2 at 19:24
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2 Answers 2

If you following the FAQ it tells you how to obtain refund. It states:

To submit your request for a refund, please contact us in writing. Following are frequently asked questions about our refund policy.

The link in the FAQ gets you to the contacts page which states that you need to contact the Refunds Desk in writing to get your refund.

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Thanks, I did try to submitting my ticket info using the Refunds and Exchanges Request form, but haven't received any response after 48 hours. The "contact us in writing" snail mail method sounds a bit archaic for an online ticket purchase, but I won't rule it out. –  James Lawruk Dec 30 '13 at 18:46
    
@JamesLawruk I've never known airlines or bus lines be very forthcoming or making it easy to get your money back. –  Karlson Dec 30 '13 at 19:18
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@JamesLawruk Only 48 hours? I have had at least one airline refund that took 3 months to process. –  choster Dec 30 '13 at 22:05
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I broke down and traveled to to the bus station. They were able to process my refund at the ticket window. I needed to provide (1) photo id and the (2) reference number from the confirmation e-mail. The clerk printed the actual ticket, then I provided two signatures to complete the refund.

(I didn't realize a Greyhound bus ticket is NOT a reservation for a seat on the bus on that day like an airline ticket. Even though the confirmation e-mail lists the date and time of the departure and arrival, the ticket was valid for 1 year. I was thinking I need to get the refund before the scheduled date. According to the clerk, I could have processed the refund or used the bus ticket months after I originally planned to leave.)

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