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Recently I traveled with American Airlines. I had a bad experience as I felt they were terribly outdated, so I complained with their customer service, who, ironically, gave me a paper voucher that I can redeem on my next flight.

Now... seems like this paper voucher that looks like a plane ticket can't be used while booking online, is that true? How I can redeem it? I read somewhere that I have to do a phone reservation and then mail the voucher. Really? That's so outdated

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Every time I've received a voucher, there are redemption instructions printed right on it. Is that not the case with yours? –  Nate Eldredge Nov 13 '13 at 6:31
    
No, they just sent me this voucher in an envelope –  Magnetic_dud Nov 13 '13 at 14:49
    
It just says "Here is the transportation voucher you were promised. This voucher may be used toward the purchase of a ticket on American for yourself, or anyone you choose" - no extra instructions, no website link –  Magnetic_dud Nov 13 '13 at 15:38
    
I'm pretty sure you will need to involve an agent to redeem it. Whether you'll have to mail it I'm not sure (it probably has a unique number on it?), but at the very least I'm pretty confident you'll need to call them. –  Andrew Ferrier Nov 13 '13 at 20:11
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2 Answers

up vote 3 down vote accepted

I contacted them and I got this response:

When booking, select "place booking on hold" (screenshot:) screenshot Then, call them and give the paper voucher code and the booking number that you will see in the next page. They will adjust the price for you to pay.

After that, mail the voucher to their address, (like e-mail was never invented... VERY ironic compensation to give to someone that complained saying that their systems are outdated).

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Yep, AA still has mostly paper vouchers, unfortunately. While they have been updating much of their technology, this part is still pretty outdated. –  Michael Mathews Jan 28 at 0:59
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If it has a 19-digit card number and a 4-digit pin number on it, it may be an "eVoucher". You can check it at https://evouchers.aa.com.

If so, you can buy your ticket online at http://aa.com. One of the payment options is "Gift card / eVoucher".

If not, call AA and ask for guidance.

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No, it has 13 digits and no pin number, it's a classic, 1980-style voucher. Very ironic to give as a compensation to someone that complained about the obsolescense of the airline :D –  Magnetic_dud Nov 15 '13 at 16:45
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