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It the past I have been offered an upgrade while checking in at the airlines desk. These days checking in online, or at one of the automatic booths at the airport can be quite convenient. I am wondering if by using these modalities I am denying myself the chance of an upgrade.

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3 Answers 3

Yes, you can ask for an upgrade while checking in online or checking in at the airport using a self-service machine. That being said, it's always better to request an upgrade well in advance to increase your chances of getting one. You can do that online either when you buy your ticket or later.

That applies at least to all major US airlines.

American Airlines

Request an upgrade when making your flight reservations on AA.com, through an American Airlines agent, or your travel agent. [...]

If your upgrade hasn't been confirmed as of the time of check-in, you will automatically be given the opportunity to be added to the Airport Upgrade Standby List while checking in via AA.com, your mobile device, Self-Service Check-in, or with an airport agent.

Delta Airlines (see also)

When you make your reservation and provide your SkyMiles # at delta.com, over the phone, at the airport, or through a travel agent, members will receive an automatic complimentary upgrade request. [...]

If your upgrade is not confirmed at the time of check-in, you can be added to the upgrade standby list at the airport. This can be requested at a kiosk or through a Delta representative. Be sure to add yourself to the list no later than 30 minutes before departure to be eligible for an upgrade.

Here is the AA web form you can use to request the upgrade online: enter image description here

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To confirm, both Air Canada and United offer various kinds of upgrading options (for money, with a certificate, to business, to economy plus) when checking in online or at a kiosk. And in the case of a certificate upgrade to business, it is something best done in advance, but some people don't know they can. –  Kate Gregory Aug 17 '13 at 12:45

First, the online check-in or kiosk check-in services are made as easy as possible so all passengers can deal with it, I have never seen an advanced one that offers an upgrades or so. Usually if you have points you will be able to redeem it at the booking time which marks your booking as first or business class booking so at the check-in time you will be able to choose from this upgraded class.

Second, Even in fully automated airlines, where everything is done electronically without the interaction with any airline's agents from checking in your luggage until boarding the plane, an agent will be available for these kinds of things (upgrades, problems, etc.).

I guess arranging the upgrade by phone in advance and blocking your seat or changing your class may be that only way to do, not sure this will work always.

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I may be wrong, but complimentary upgrades require an action by a human being. So, if you want to have a chance, you will have to check in at the counter.

If the complimentary upgrade is because of your status, you would be notified from the podium at the gate.

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