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I purchased a train ticket from Cherbourg to Reims from TGV Europe. This was two trains, a TER service from Cherbourg to Paris, and a double-decker TGV from Paris to Reims. The TGV part was a "prem", and if I cancel the ticket I'll lose money. But that's okay, because I don't want to cancel that ticket: I still want the TGV from Paris to Reims, but I no longer want the TER from Cherbourg to Paris.

Is there any way I can cancel only the first part of the ticket? I cannot find this option on the website, and they don't provide contact details anywhere obvious.

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Have you tried calling them as the website suggests? voyages-sncf.co.uk/Default.aspx?tabid=2891 –  Karlson Apr 23 '13 at 19:47
@Karlson. Would that work? "Also bear in mind that we can only exchange and refund tickets issued by Rail Europe, the SNCF’s official UK ticket agent." I suppose it's no harm trying. I shall. –  TRiG Apr 23 '13 at 20:02
If you bought in the UK that should work. It also might work in France but I can't read French for the France site. –  Karlson Apr 24 '13 at 2:38

2 Answers 2

Whether you can get a refund on a ticket will depend on the fare conditions of that ticket. Your confirmation should make clear of these conditions and you'll have been made aware of them prior to purchase.

If you booked a cheap advance fare by TER Corail (in the region of about £18-20) then this will likely be a non flexible meaning it's not refundable nor exchangeable. Flexible fares on that route are more in the region of £40-45 but are either fully refundable or refundable with a 10% fee retained.

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Do you have an actual printed ticket, printed on SNCF card stokc? In that case you could get a refund if it's a normal price ticket. Just go to the ticket window at any station. However, if it's an electronics ticket than you can't get a refund, as there is no way for SNCF to reverse the sale.

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