Take the 2-minute tour ×
Travel Stack Exchange is a question and answer site for road warriors and seasoned travelers. It's 100% free, no registration required.

My bag on an international flight with United Airlines was delayed. The bag got delivered at its destination about 36 hours after I arrived. During that time, not only did I not have clothes to change or toiletry items, but I was unable to purchase anything to replace some of those items as this was over a long weekend in Europe, when almost all the stores are closed.

Am I entitled to a compensation from United Airlines? If I am, for how much, and what is the best way to claim for that compensation?

share|improve this question
add comment

2 Answers

up vote 8 down vote accepted

According the official site:

If your bags do not arrive at your destination, report this to the United baggage agents in the claim area/office before you leave the airport. It is important to do so as soon as possible so we may obtain information pertinent to locating your luggage. Please note that all lost, damaged or delayed property must be reported to United within 24 hours.

In addition, a written claim giving full description and value of the missing property must be submitted to United within 45 days of the occurrence. If your bag was misplaced, we will make every reasonable effort to return your checked baggage within 24 hours in the United States.

I think you are interested in this section:

If your bag has been located and returned to you, and you still wish to request reimbursement of related expenses, send your request in writing, within 45 days of the occurrence, to the following address. Please include a copy of your ticket receipt, any baggage claim checks, a copy of your delayed baggage report, and any itemized purchase receipts pertinent to your claim.

United Airlines
Central Baggage Services - HDQLZ
P.O. Box 66140
Chicago, IL 60666-0140

share|improve this answer
add comment

From my experience I can tell you that once a lady's luggage got delayed and she had a suit in her suitcase which she needed the next morning for some job thing. She could then buy a new suit and send the bill to the luggage handling company.

So as far as it is for things you really need the next day(or 2), you can buy them and send the receipts to the company. I don't know how much they will pay you. You could ask them for your rights as passenger (they should give/send/tell you when you ask) and see if it says anything about that.

share|improve this answer
    
I had my baggage delayed when traveling by Srilankan Airlines and they reimbursed the cost of Taxi from my home to the airport also. –  rest_day Sep 26 '11 at 20:19
add comment

protected by Mark Mayo Jan 23 at 5:53

Thank you for your interest in this question. Because it has attracted low-quality answers, posting an answer now requires 10 reputation on this site.

Would you like to answer one of these unanswered questions instead?

Not the answer you're looking for? Browse other questions tagged or ask your own question.